• Report: #792691
Complaint Review:


  • Submitted: Thu, October 27, 2011
  • Updated: Thu, October 27, 2011

  • Reported By: joeandali — Newark Ohio United States of America
1704 Morrissey Drive Bloomington, IL 61704 Bloomington, Illinois United States of America

DirectGardening.com houseofwesley.com Overcharged. Wrong Product. Lousy customer service. Bloomington, Illinois

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HORRIBLE customer service and ZERO accountability.

Short story: they charged my credit card a higher amount that was shown on the e-mail receipt for
my online order PLUS they shipped the WRONG products and expect me to mail back the shipping label before they will correct the mistake. I can't tell you how many times the customer service supervisor (I wouldn't accept such a ridiculous lack of service so I insisted on speaking with a supervisor) said "I'm sorry" but did not make one single offer to fix either problem.

Long story:

I ordered almost 300 bulbs... 120 mixed mini daffodils were in my order which I placed in August. And was billed for in August. When I received the order it included 120 lavender mtn lily instead of the daffodils.
Not as a subsitution, just an error. I have been told that I must mail back the original shipping label for the replacement warranty to be valid. But I am not asking for a replacement of my purchase, I simply want to receive the correct product that I ordered and paid for.

After the error with product, I reviewed my e-mail receipt and noticed that the "total charge" when I place the order was $5.94 less than what my card was actually charged. I have been told from their customer service that I was charged the correct amount. Really? This is not an acceptable way of doing business...emailing receipts with one total and
charging another? How many orders have a similar error? How many dollars does that add up to?

This report was posted on Ripoff Report on 10/27/2011 09:45 AM and is a permanent record located here: http://www.ripoffreport.com/reports/directgardeningcom/bloomington-illinois-61704/directgardeningcom-houseofwesleycom-overcharged-wrong-product-lousy-customer-service-792691. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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