Complaint Review: DirectTV
DirectTV - NFL Auto-renew Ripoff and overall customer support My auto-pay bill auto-charged me $224 for an NFL Package they had "Free" when I signed up (I guess) Carol Stream Illinois
*Consumer Comment: Auto Renew Without Permission Is a Ripoff
*General Comment: Thats right
My autopayed bill apparently auto charged me $37.49 per month for the next 6 months ( $224.94 ripoff total) for NFL watching, something I NEVER do. When I called today they said I was 2 weeks late to cancel the auto billing and I had to pay it. When I asked about cancelling the entire system, they said I would pay for the next year anyway, plus penalties for each service I had including the NFL channel, AND an overall penalty on top of that. Their reasoning was "it was in my original contract, and I should have seen it on my bill and asked about it."
I asked to talk to a supervisor, and they refused saying"we can transfer you back and forth all day and you will still have to pay the NFL channel charge". Seriously. When my contract is up I will never use them again, not will my family and business. I see other similar complaints here--wish I was a class action lawyer.
This report was posted on Ripoff Report on 10/05/2013 12:42 PM and is a permanent record located here: http://www.ripoffreport.com/reports/directtv/carol-stream-illinois-60197/directtv-nfl-auto-renew-ripoff-and-overall-customer-support-my-auto-pay-bill-auto-charg-1089715. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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