Report: #1089715

Complaint Review: DirectTV

  • Submitted: Sat, October 05, 2013
  • Updated: Sat, October 05, 2013
  • Reported By: Hombre — Dublin Ohio
  • DirectTV
    Carol Stream, IL
    Carol Stream, Illinois

DirectTV - NFL Auto-renew Ripoff and overall customer support My auto-pay bill auto-charged me $224 for an NFL Package they had "Free" when I signed up (I guess) Carol Stream Illinois

*Consumer Comment: Auto Renew Without Permission Is a Ripoff

*General Comment: Thats right

Show customers why they should trust your business over your competitors...

My autopayed bill apparently auto charged me $37.49 per month for the next 6 months ( $224.94 ripoff total) for NFL watching, something I NEVER do.  When I called today they said I was 2 weeks late to cancel the auto billing and I had to pay it. When I asked about cancelling the entire system, they said I would pay for the next year anyway, plus penalties for each service I had including the NFL channel, AND an overall penalty on top of that.  Their reasoning was "it was in my original contract, and I should have seen it on my bill and asked about it."

I asked to talk to a supervisor, and they refused saying"we can transfer you back and forth all day and you will still have to pay the NFL channel charge".  Seriously.  When my contract is up I will never use them again, not will my family and business.  I see other similar complaints here--wish I was a class action lawyer.

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#1 Consumer Comment

Auto Renew Without Permission Is a Ripoff

AUTHOR: Customer2014 - ()

Directv is notorious in using fine print and deceiving rules regarding auto renew. 99% of other companies give you the uption UPFRONT to use it or not. DTV goes ahead and auto renews anyway. I'm sure they make tons of $$ using this tactic. I, for one, was a longtime DTV customer and when I confronted their programming specialist about this deceiving tactic she didn't give a rats *ss. I have since quit DTV and have found another provider that gives me the option UPFRONT. This was almost as bad as Obama telling us all that we could keep our existing healt care plane if we like.....period! Gawd, lying is so rampant.....

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#2 General Comment

Thats right

AUTHOR: Tyg - ()

 Thats right blame them because you didnt read. Thats smart....not. How can you sit there and throw a tantrum when this is all your fault?? Obviously you had the NFL package. And it may even have been free upon signing up. But there is ALWAYS a section describing what you are expected to pay per your contract. As such how can you have any expectations thats its going to be free next year unless you just did not read your bill or read your contract. Sure go ahead and tell your family and freinds, let them see you for the jackass you are for blaming ANYONE else instead of owning up to YOUR mistake.

I swear you ppl just keep getting stupider day by day.

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