Complaint Review: DirectTv - Internet Internet
- DirectTv Box 6550, Greenwood Village CO 80155 Internet United States of America
- Phone:
- Web: www.directtv.com
- Category: Satellite Companies
DirectTv Fraudulent billing, Misleading information given by sales and customer service reps Internet
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I signed up with DirectTv in February 2008. I was not told by sales rep that he was signing me up for 3 years. I did not sign anything agreeing to a 3 year contract.
I called customer service in January 2010 for service on a DVR that had stopped working. The customer service rep advised me I would have to pay for service to fix it. I decided to change vendors.
After I contracted with another vendor, a service rep at DirectTv told me service is free on the first service call of the year.
After I cancelled service, they sent me a bill for $244 cancellation fee for canceling before 3 years. I dont owe this amount. They have sent my account to a collections agency. That doesnt change the fact that I dont owe this amount.
This report was posted on Ripoff Report on 05/04/2010 02:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/directtv/internet/directtv-fraudulent-billing-misleading-information-given-by-sales-and-customer-service-r-600056. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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