DirectTV Billing Harassment Los Angeles California

DirectTV cannot make up its mind. When I refused to be held hostage by their poor picture quality and horrendous customer service, they informed me there would be a $100.00 cancellation fee. Fine, well worth the cost to be rid of them. Then in one week's time they send me one statement informing me of a credit balance. Two days later I receive my American Express bill with a $175.00 charge on it. When I called DirectTV for clarification, the customer service (I use that term loosely...) representative was more confused about this billing contradiction than I. When I got no where with him, I sent all information to American Express to dispute the charge. American Express agreed with me, reversed the charge, and I thought that would be the end of it. Within the last week I have received from DirecTV again, a notice informing me of a credit balance, and a PAST DUE notice for $175.00. Now I have to find an address for a DirecTV executive so I can get the evidence to him and STOP THE HARASSMENT!
To top it off, they refuse to come and remove the unsightly satellite dish that they installed.

Salamander
Menlo Park, California
U.S.A.