DirectTV didn't receive the service expected CA

I signed up for a bundle with AT&T, internet and Direct TV and they were installed on 12/28/15 and regret signing up for it. The internet doesn't work well with my Nook and I didn't get what I expected with Direct TV.

I was told that I would be able to record programs to watch later but haven't been about to figure it out. Finally called customer service today (1/12/16) and was told that I can't record because I don't have a DVR. So I asked them how do we get this fixed so I will have the service that I thought I was signing up for was told that I should have called within 14 days. since it's been 16 days they said "well you are between a rock and a hard place.

you will have to pay extra today for the DVR or pay a penalty for early cancellation if you want to leave". Gee thanks for excellent customer service.