Complaint Review: DirecTv - Internet
- DirecTv Internet USA
- Phone: 18005315000
- Web: DirecTV.com
- Category: Internet Services
DirecTv ATT ATT/DirecTv are liars... Internet
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I called DirecTv after receiving a flyer saying they now have high speed internet in my area and they offered some bundle pricing that looked much better than the rice I was paying for cables bundle so I gave them a call. They said Yes we do have high speed internet in your area, I fact it is a fiber optic line now which will be faster than anything I would have now. They said if I bundled it with the DirecTv part I could get a great price and package, but they said they didn't have the phone part that I really needed so I had to keep the phone line I already had. I agreed and we scheduled service. First DirecTv's guy came out and installed everything he could and as soon as he was about done ATT came out and as soon as he got out of his truck he said he was installing a 768kbm internet line in and it wouldn't even work the on demand part of the DirecTv nor would it be fast enough to work my phone! I have to have my phone for our Life Alert system and now they are telling me I wont be able to use it. I told him to cancel my order which he did and left. I called DirecTv and told them I was very unhappy with what they did and to cancel my service, which they did. It stayed on till the middle of typing he night a d then went out, so I didn't even have service for a day. I went on line to make sure they were going to send me the boxes to return the equipment and noticed they had said they were going to be charging me the next months service bill. I called and said Listen I don't have your service so don't be charging me for it. They said they were still going to charge me and once they get the boxes back they would send it back to me in the form of a Visa gift card in 30+ days. This wasn't an early cancellation fee. This wasn't a deposit fee. It was a service fee for NXT mo the service which I do not have! They refuse to give me my money and even apologize for lying to me. What a bunch of crooks!
This report was posted on Ripoff Report on 02/25/2017 11:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/directv/internet/directv-att-attdirectv-are-liars-internet-1358327. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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