Report: #1134257

Complaint Review: Directv

  • Submitted: Thu, March 27, 2014
  • Updated: Thu, March 27, 2014
  • Reported By: Scott — Scotts Valley California
  • Directv
    1805 University Ave, Berkely Ca
    Berkeley, California

Directv Failed to charge according to agreed monthly fee. Overcharged by $47 per month Berkeley California

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Directv failed to honor monthly agreement of $86.48 for first 12 months


Looked at
Called the number to get details and order service:

The number answers as “Welcome to Directv”… (no third-party mention, etc)
I spoke to a Directv representative.

I informed them that all I wanted was the minimum package that would give me Fox, HBO, Cinemax, Stars and Showtime. I was told the only package that had that was PREMIER.

We agreed that I would get the PREMIER package for the 24-month contract. We went into detail about the monthly cost and what deal I would get. The person on the phone offered me the 24-month package as follows:
12-months @ $86.48 per month, followed by $129.99 for the following twelve months inclusive of ALL channels including HBO, etc.

I reiterated back to the representative that I understood that I was getting the package as mention above (I was very very specific about exactly what I was getting and what the terms were), and he said that that was correct. I asked if there were any other charges, and he said no, that would all be locked in. I told him that I agreed to that deal. He then took all of my information and credit card details, and arranged for the installation.

In January I was double charged for the monthly fee. Once on Jan 16, and then again on Jan 20.
At the end of February I saw that the bill went up $47.00 per month.
After more than three hours on the phone I was told that I was mistaken, and that the premium channels were only free for the first three months. I was adament that the representative and I were crystal clear on the terms, and that I had asked him to repeat them back to me so there would be no ambiguity.

The Directv Supervisor (one of many I spoke to) then told me it was a third-party company I had ordered the service from, and Directv wasn’t responsible for any bogus deals they made. I then directed him to the number on the website which answered as “Welcome to Directv”. There is no indication that this is a third party company.

I wanted my original deal as was agreed to, and I wanted the additional charges per month refunded. Various supervisors said they would not honor that deal, but would offer me a lesser package for $86 per month. I refused this as that was not part of the original agreement made on the phone.

I asked if all calls are recorded, and the Supervisor said “yes”. I said just listen to the original call where the deal was made, and you will hear for yourself the entire agreement and what I was promised. The Supervisor informed me that they are not allowed to play back calls as it is against privacy laws.
I asked who I could talk to at a higher level than the Supervisor to get my original deal. The Supervisor stated that I would need to write in directly, and that the only way to listen to the calls would be by a subpoena from a court.

The Supervisor said that if I wanted to cancel the entire deal he would allow me to and I wouldn’t be charged $360 for the early termination fee. I told him that I would consider whether I wanted to write in, or terminate the agreement and call back. I asked him to put the agreement in the agreement in the notes which he did. When I called to cancel they said no despite the notes.
1. Directv didn’t stick to the original agreement we made
2. They double charged me for a month
3. They told me I ordered the service online when I ordered it over the phone

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This report was posted on Ripoff Report on 03/27/2014 03:10 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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