Complaint Review: DirecTV - El Segundo California
- DirecTV directv.com El Segundo, California U.S.A.
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- Category: Satellite Companies
DirecTV advertises $29.99 programming for up to 4 rooms. Customer service reps lied! El Segundo California
*Author of original report: Direct TV
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I called to have DirecTV installed in my three rooms. The customer service rep said if I signed up today that I could get programming for $29.99 for the first year. I agreed. The installer comes out and it takes him 4 hours to install it in 3 rooms, which line was already run previously from a DirecTV satellite dish. He scratches my hardwood floors and gets grass all over my house because he idn't take his dirty boots off.
I get my first bill and it is $40.00 which isn't waht I agreed to. I called customer service numerous times and they said there was nothing they can do. So I pretended to call and order installation again. I told the rep what the fisrst rep told me about getting 3 TVs connected for $29.99. He said sometimes the sales reps lie in order to get the sale! Unbelieveable! I've taken matters to the BBB. Hope to hear from the BBB soon! Trust me I think I was better off with Dish Network or Time Warner. I have had both in the past.
Nick
Hamburg, New York
U.S.A.
This report was posted on Ripoff Report on 06/28/2007 10:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/directv/el-segundo-california/directv-advertises-2999-programming-for-up-to-4-rooms-customer-service-reps-lied-el-s-257463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Direct TV
AUTHOR: Nick - (U.S.A.)
SUBMITTED: Tuesday, October 07, 2008
Issue has been resolved after contacting the BBB and numerous phone calls and letters.
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