Complaint Review: Directv
P. O. Box 92600, Los Angeles, CA 90009
Los Angeles, California
- Phone: 888-355-7530
- Category: Satellite Companies
Directv lack of customer service nightmare Los Angeles California
My father put the unit on the front porch as instructed but Fedex never showed up after numerous calls to Directv. We called Fedex to find out why they did not pick up the package, and Fedex advised they had not received the call ticket from Directv and could not pick up the package until receiving the call ticket from Directv. So On July 3 at 2:20 Directv advised
they would have Fedex pick up the package, still no pickup. On July 20 at 3:55 Matthew advised Fedex would pick up the package, but still no pick up. Finally on July 23 between 2:30 and 5:00 the package was picked up by Fedex.
Since that time I have called and called for the credit on my credit card. On January 31 Rosemary at Directv advised I would receive the credit within 7-10 days, and again Brian at Directv on February 2 at 3:00 advised I would receive the credit within 10 days. On March 14 at 2:35 Jason advised he put in another request for the credit which should be on my account within 10 days, but as you can now guess, still no credit.
I called on this date, April 22, to inquire about the credit again, and now I am told that I did not return the dish within 30 days so there is no refund and I cannot get the package returned to me. What kind of company is Directv which it seems no one in Customer Service has a clue how to handle a customer.
As I tried to explain, Directv was the ones that did not issue the pick-up ticket with Fedex until after over 30 days had passed.
I would appreciate any suggestions in obtaining my credit due me.
This report was posted on Ripoff Report on 04/22/2002 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/reports/directv/los-angeles-california-90009/directv-lack-of-customer-service-nightmare-los-angeles-california-19306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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