DirecTV DirecTV Fraud, theft, rudeness, unaccoutable Louisville Kentucky

I have dealt with DirecTV for quite a few years and have nothing, but nightmares from them. When they first installed their dish on my home, the first major rain that happened after the installation, caused my basement to flood, ruining thousands of dollars’ worth of belongings. It had not flooded previous to the installation and upon inspection, I found that the installer ran the coaxial cable over the gutter, causing it to sag and become damaged from the weight of the cable and the collected water, directly over a window for the basement. Of course this meant that all of the rain that the roof caught was funneled right into this window. DirecTV said that are not liable for damage caused by their installer.

Next on the list is their lack of service and ridiculous billing practices. Everyone knows that their service is useless if it sprinkles or if it snows ever so slightly, but they offer to correct this for an additional $140.00, even though it was an installer's fault that the dish is not aligned correctly. Well, they even add services without your knowledge and bill you for them if you do not cancel. (Like NFL Sunday Ticket) They remove channels that you agreed to pay for, including local channels and continue to charge you the same rate, even if you do not receive the channels you agreed to. If you downgrade, they charge a fee, then continue to charge you the old rate, until you complain, then you have to pay the previous rate, until the next billing cycle regardless of when that starts or ends.

If you cancel, you better be prepared. They charge you $200.00 disconnect fee regardless of how long you have been a customer. This is because your contract renews any time you have any change, albeit a move, package change, or what have you. And do not believe for a second that what the representatives tell you, either in person or on the phone, will be honored. I asked for a package change, before I cancelled and was charged for the previous package rate, even though I had asked for the smaller package and the representative told me that I was eligible for $20 off per month for six months. I never saw any of that.

When I moved, in spite of the "mover's deal" as advertised all over the place, they charged me $140.00, until I spent 2-hours on the phone complaining to people who barely knows what English is, much less speak it and they have no clue about the previous call you made. None. They will claim to be reading notes on the account, but I personally think it is a stall tactic, so that you hang up frustrated with dealing with these poor excuses for customer service.  I honestly believe that, because you have to explain yourself all over, in detail, with every call and every time they transfer you, or hang up on you because they do not understand what you are saying.

I paid them, because I was tired of it. I paid and paid and they still referred my account to collections, even though I had not missed a single payment cycle!  I have notes on every call and transaction made with this horrible company. I have recorded calls too, which they also claim to have, but lose whenever asked about them. They suddenly have no record of you even calling if you make reference to a promise you receive, even if you provide a name, date and/or call reference number. And the number they give you about said call, if you ask, is useless when you call giving them the reference number. They have no idea what you are even talking about.

I sent them way too much money when I closed my account, because one representative told me one thing, and another told me something completely different. They are now claiming that they haven’t received payment and I know that they are just wanting a new debit or credit card number from me, since I closed my last account that they had access to, because they took unauthorized money at an amount much higher than the bill that was due. I wonder if I will ever see the refund. I bet it will take 6 to 8 weeks, even though they demand everything right now, whether you dispute it or not. And if they have your credit, or debit card number, they will take whatever they want, in spite of what is agreed to. Good luck dealing with them. I sorely hope they go the way of Betamax real soon.