DirecTV Refuses to honor cancellation Nationwide

We have had DirecTV for over ten years and loved it, however we recently canceled it to get a better deal with an internet/cable company since. Our prior internet service was horrible and we were left with no choice unless we paid for two television companies.

The cancellation was easy however we never received the labels to return the DirecTV receivers. After three calls and two months we still have not received the labels nor do we have any address to return the receivers. Now DirecTV is calling and charging for not returning the receivers, which are still at the house waiting to be returned.

Each time the DirecTV customer reps say they are putting the return labels in the mail but they are not. After being a loyal DirecTV customer for so many years I am shocked and disgusted at how they are dealing with the cancellation. Refusing to honor their end of the agreement by not allowing us to return the receivers and then trying to charge us for the receivers not being returned is insane.

We have now filed a complaint with multiple angencies and legal entities.

We will never in our lfetime use DirecTV again, and we used to be happy, loyal customers.