Report: #215722

Complaint Review: Direcway - Hughesnet

  • Submitted: Sat, October 14, 2006
  • Updated: Sat, October 14, 2006
  • Reported By: a Georgia
  • Direcway - Hughesnet
    Germantown, Maryland

Direcway - Hughesnet ripoff fraudent billing Germantown Maryland

Show customers why they should trust your business over your competitors...

I was a customer since 2002, about a month after i upgrade to the DW7000 modem and prof. package, I started having trouble with my service. After several tech calls they said it was my dish and had a repair tech call me. The repair tech would not come out on Saturday to fix the dish on during the week and I would have to be here. I CAN NOT take off work to be here and Sat. was the only day that I could do it.

I called Direcway/Hughesnet and explained what was going happening and for them to see about getting someone else to come. The last time I called to see why it was taking so long to have someone fix my dish, they told me there was nothing they could do. I told them that I have been a customer since 2002 and that they were only interested in NEW SERVICE.

I have several case numbers to back my case up. They have done nothing to fix my dish. I canceled my credit card so they would not charge me for a monthly service I was not getting. Now they have turned me over to a collection service for none payment of several months of service they I was not even getting.

What a ripoff.

a, Georgia
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