Report: #997204

Complaint Review: Discount Gold Brokers

  • Submitted: Tue, January 15, 2013
  • Updated: Mon, January 28, 2013
  • Reported By: Miyuki — Fremont California United States of America
  • Discount Gold Brokers
    14724 Ventura Blvd., Ste 700
    Sherman Oaks, California
    United States of America

Discount Gold Brokers Paid in full, but not delivered Sherman Oaks, California

*Consumer Comment: Attention Discount Gold Broker Customers

*Consumer Comment: It took a while but they delivered

Show customers why they should trust your business over your competitors...

I trusted them because they advertised on CNBC's financial programs. 

First promised delivery within 2 weeks, then after I called. they said I was mistaken and it would be 6-8 weeks.  After 6 weeks with no delivery, I called and they told me it was 10-12 weeks.  After 12 weeks, I called to tell them I would have to take some kind of consumer action if it wasn't delivered as promised--he ranted for at least a minute about the fact that they "have been in business for 37+ years, and  there is nobody who has not received their shipment!" I told him that I had been researching online--and there were people who had not received shipment . . . ." Then he hung up on me.

Mike Berman called soon after (Jan 15) and promised to send shipment in two installments:  one next week and one the week after.  We'll see.
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This report was posted on Ripoff Report on 01/15/2013 11:18 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Attention Discount Gold Broker Customers

AUTHOR: fraud Investigator - ()

Hi Discount Gold Brokers Customers

I dug further and discovered that we have recently issued an enforcement action against Discount Gold Brokers, Inc., on April 15 of last year. The “Desist & Refrain” order prohibits further sale of commodities to California customers. Please feel free to advertise the order against the company as you see fit. You may reproduce the actual order or provide the link to our website where it is posted:


As for current customers with grievances, the best advice I can give is for individuals to file a complaint with the California Department of Business Oversight so that we can further our official investigation into the company. Our complaints page is at

Complaints may also be filed online and the process to do so begins at this page:

As stated on the webpages above, this is our philosophy regarding complaints:

The California Department of Business Oversight encourages the public to submit complaints if it is believed that a licensee of the Department is acting in violation of state law or has acted improperly. Complaints are also encouraged regarding any company or person that may be conducting unlicensed activity that is within the Department’s jurisdiction. The Department evaluates and reviews complaints for alleged violations of the laws we administer and take appropriate action as authorized under the law.

You may provide any or all of this information as you see fit.



Mark Leyes

Director of Communications

Department of Business Oversight

1515 K Street, #200

Sacramento, CA 95814-4052

(916) 322-7180

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#2 Consumer Comment

It took a while but they delivered

AUTHOR: dan - (United States of America)

I called Discount Gold Brokers because I found them in my search for silver purchases. I placed my order and waited for  the delivery. It seemed to take a while (6 weeks) so I called. They reminded me that the web site said allow up to 8 weeks. I insisted that I needed my order. They promptly responded with good folllow through and kept me updated. I received the shipment in a week. I ordered rounds. They checked out as legitimate silver rounds. I was pleased with the price and Seth as a broker. It did take a while, that was the primary downside, but the price and free shipping were the upside. 
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