Report: #830102

Complaint Review: DISCOVER CARD

  • Submitted: Sat, January 28, 2012
  • Updated: Sat, January 28, 2012
  • Reported By: CHRIS — DALLAS Texas United States of America
  • DISCOVER CARD

    Internet
    United States of America

DISCOVER CARD DISCOVER FINANCIAL SERVICES DISCOVER CARD, CUSTOMER SERVICE, FINANCIAL SERVICES, Internet

*Consumer Comment: Let's Be Over Sensitive

Show customers why they should trust your business over your competitors...

My credit card was cancelled by an unauthorized party. The company apologized and sent a new card, but that did nothing for the embarrassment and humiliation I felt when attempting to pay for dinner at a restaurant we have visited for 25+ years! Nor did the company have record of who cancelled the card. In addition, I was transferred through three departments during the 27 minute ordeal. Then I was transferred to the legal department making a futile attempt to write down pertinent information from a recorded message...never to speak to a customer service rep.
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This report was posted on Ripoff Report on 01/28/2012 03:48 AM and is a permanent record located here: http://www.ripoffreport.com/reports/discover-card/internet/discover-card-discover-financial-services-discover-card-customer-service-financial-servi-830102. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Let's Be Over Sensitive

AUTHOR: Jim - (USA)

OK, so they had a case of fraud or somebody made a mistake entering information and your card was cancelled by mistake.  Your card was not honored by the merchant...happens all the time...you weren't the first person at that restaurant to have had that happen and you won't be the last.  They sent you a new card and apologized.  Get on with your life.  There's nothing more they can do other than come and kiss you on the lips. 
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