Complaint Review: Dish Network - Echostar
Dish Network - Echostar Held Captive in 2 Year Agreement While Dish Network Continues to Hike Fees Englewood, Colorado
*Consumer Comment: Read your contract
Carefully consider doing business with Dish Network BEFORE signing an agreement!!!
Consider my most recent letter to the CEO of Dish Network, it tells you everything you need to know to convince you to take your business to another cable TV provider
Mr. Charles Ergen, CEO Dish Network 9601 S. Meridian Blvd. Englewood, CO 80112
Dear Mr. Ergen, I am extremely upset with you and Dish Network. We sent you a certified letter on 6/18/10. A copy of the letter and proof of receipt are attached. This letter has gone unanswered.
We believe that, at minimum, your business practice of locking customers into a 24 month commitment, then increasing your prices, is unfair. This is a win/lose arrangement for Dish Network. Dish Network wins by having captive customers who cannot get out of this unfair arrangement. Customer loses because he or she cannot get out of your unfair contract without, of course, an early termination penalty.
I feel like a victim, and I also feel stupid for agreeing to your 24 month contract. But I did not believe that Dish Network was going to make repeated price increases. And I believe the average customer feels the same -- they just aren't writing you letters. I have to assume that since our contract with you expires in a couple of months, you simply aren't interested in our concerns. So you can rest assured that we will find another satellite provider in October.
In the meantime, here's what we're prepared to do:
1. We can serve you with a small claims subpeona and ask a judge to determine whether your price increases are lawful and fair.
2. We can file a formal complaint with the FCC.
3. We can file a complaint with the Better Business Bureau. I see that you currently have 13,267 complaints filed against you and that the bureau gives you a "C" rating. I have no doubts why.
But what we would like you to do, per our letter dated 6/18/10, is honor our original agreement and charge us $54.99 per month. In addition, we would like Dish Network to refund the overcharges that have appeared on our bills and the fees for mailing you two certified letters, the receipts for which are enclosed. Your prompt attention to this matter is greatly appreciated.
As of this posting, this letter has also gone unanswered.
This report was posted on Ripoff Report on 07/27/2010 04:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dish-network-echostar/englewood-colorado-80112/dish-network-echostar-held-captive-in-2-year-agreement-while-dish-network-continues-to-626903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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