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Report: #24501

Complaint Review: Dish network -

  • Submitted:
  • Updated:
  • Reported By: Sioux city IA
  • Author Not Confirmed What's this?
  • Why?
  • Dish network www.dishnetwork.com U.S.A.

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I was contacted by dish tv on the inernet. Iwas told that i could get dish network in my home for 49.95 in 4 rooms in my home. I gave them my card number and waited. After five weeks i called to check on the so called instalation and was told that i did not qwalifie for that packige and would have to pay another 150.00 dollers if i wanted the dish tv network installed in my home.

I told them to just refund my money 49.95 that they had already taken from my account. It has been three month's and no refund yet.I have called a number of times with out any one talking with me. Theytell me to hold and no one returns to thre phone. After a wial the phone go's dead. They stole my money. Ripped me off for my 49.95. I have tryed to contact some one in athority but i guess they have no one in charge.

The company is nothing more than a ripp off. And i defiy any one from that company to get in touch with me on this matter.

Richard
Sioux city, Iowa

This report was posted on Ripoff Report on 07/12/2002 01:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dish-network/dish-network-ripoff-business-from-hell-24501. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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20Consumer
0Employee/Owner

#20 Consumer Comment

Dish Network's "Customer Care" is operating 24/7, but can't "Get 'er Done" ..in a settlement with numerous states including Colorado

AUTHOR: Gary - (U.S.A.)

POSTED: Monday, April 18, 2005

Part of the reason for the Dish Networks claim for "quick" reply at their Customer Care has to do with the May 22, 2003 Assurance of Voluntary Compliance in a settlement with numerous states including Colorado. One of the terms was to Establish a system for receiving and resolving customer complaints in a prompt manner. I encourage readers to search the Colorado Attorney General's site to see if Dish Network is violating other terms in relation to their particular problem and contact the Attorney General if so.

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#19 Consumer Comment

Dish Network's "Customer Care" is operating 24/7, but can't "Get 'er Done"

AUTHOR: Gary - (U.S.A.)

POSTED: Monday, April 18, 2005

Part of the reason for the Dish Networks claim for "quick" reply at their Customer Care has to do with the May 22, 2003 Assurance of Voluntary Compliance in a settlement with numerous states including Colorado. One of the terms was to Establish a system for receiving and resolving customer complaints in a prompt manner. I encourage readers to search the Colorado Attorney General's site to see if Dish Network is violating other terms in relation to their particular problem and contact the Attorney General if so.

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#18 Consumer Suggestion

Update: GOING 'ROUND IN CIRCLES w/ DISH NETWORK, THE DIZZYING SAGA CONTINUES

AUTHOR: Gary - (U.S.A.)

POSTED: Saturday, April 09, 2005

Susanne (or perhaps Suzanne) at Dish Network has addressed my e-mails to FeedBack @customermail verbally and by not satisfactorily answering my question. Although she refuses to put anything I writing, her position was that my credit card information was safe in the computer and could not be accessed. I pointed out the absurdity of that. I asked why they would take credit card information if they could not use it. I also reminded her that someone at Dish Network claims that there was a decline from my credit card 6 days after the card number was given in their official record. To me that means somebody there has authorized (or unauthorized) access to my information. Asking to be put into contact with someone who has access to my information got me nowhere. I have been directed to Customer Care for further help and to request anything written.

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#17 Consumer Suggestion

Gee... I wish helpful people from Dish Network would swarm me.

AUTHOR: Gary - (U.S.A.)

POSTED: Monday, April 04, 2005

I have my own little problem with Dish Network.

(Yes I've filed it @ http://www.ripoffreport.com/reports/ripoff137242.htm)

They don't seem to know what happened to my valid/active/not-maxed-out credit card numbers. Doesn't that seem scary to anybody there? Do they not receive any news channels there in "Mile High"? Does "Identity Theft" not happen in Denver? The reason that I am here is they aren't taking care of the problem. So... I'm up for the Dish Network (employee) Challenge above. My account number is 8255 90 933 2782967. My problem started on or shortly after 2/3/05. Outgoing... phone calls, e-mails and letter to Despute Resolution. Incoming... almost squat, some progress in other oversight areas of my account but nada with what happened to my credit card info. A lot of the "official" input from them conflicts with other "official" data from "the same file" and/or outside documented data.

Ironically, I am happy with the programming (Even though it took waiting over a month and a half for them to clear up their "local channel" oversite). They did "resume" main programming after the "interuption" for "past due" because of the "unapplied credit oversight" and/or the lost/misplaced/mishandled credit card infomation "oversight".

Too bad I'm having to spend my time babysetting my credit card account with the fear of wondering if I'm about to be victim of Identity theft, and spending the rest of the time trying to cajole Dish Network into being "responsible" (an oxi-moron moment it seems). Who has time to watch satellite TV? I think I might have been further ahead if I rigged the dog with an Elizabethan collar and pointed him at the South Western horizon. But, unfortunately he's allergic to co-axial cable!

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#16 Consumer Comment

DISHNETWORK IKS CROOKED

AUTHOR: Nancy - (U.S.A.)

POSTED: Saturday, February 19, 2005

ALL THAT REBUTTAL IS BULLSHIT

I CAN NEVER GET ANYONE TO HELP OVER THE PHONE AND THEY NEVER ANSWER EMAILS EITHER AND I HAVE BEEN CHEATED ON MY BILLS OUT OF HUN DREDS OF DOLLARS OVER THE 6 YRS

WHEN YOU ASK FOR A SUPERVISOR,THEY PUT YOU ON HOLD AND IT EVENTUALLY DISCONNECTS

I AM TRYING TO GET MY PROGRAMMING DOWNGRADED AND MY HUSBAN D AND I HAVE SPEND 72 HOURS ON HOLD ON THE PHOINE SINCE FEB 12 AND WRITTEN 76 EMAILS AND THEY WILL NOT REMOVE PBS AND THE 120 PACKAGE-=WE KEPT A JOPURANL AND REPORTED THEM TO THE ATTORNEY GENERSL AND BBB HERE IN PA.

They will not cancel or downgrade programming even if you call or write a million times.I WROTE TO YOU ON FEB 12 TELLIN G YOU TO CANCEL THE PBS AND THE 120 PACKAGE AND IT IS STILL ON THERE AND I AM NOT PAYING FOR IT PAST THAT DATE!!

I WANT THE 60 PACKAGE AND THE NETWORK CHANNELS NBC,THE 2 CBS,FOX AND ABC LEFT ON THERE AND THE 60 PACKAGE AND THAT IS ALL I AM PAYING FOR. YOU ARE THE BIGGEST CROOKS!!!!!!!!!!!!1

I OVERPAYED THIS MONTH BY $15 AND I WANT THAT TAKEN OFF THE MARCH BILL AND I WANT THAT PBS AND 120 TAKEN OFF IMMEDIATELY ASAP
WHAT DOES A PERSON HAVE TO DO TO GET SOME SERVICE FROM YOU PEOPLE????????????????????????

I AM REPORTING YOU TO ALL THE CONSUMER ONLINE FRAUD PLACES AND ALSO THE BBB AND ATTORNEY GENERAL. I CAN SEE TAKING A COUPLE DAYS TO REPLY,MBUT IT HAS BEEN 8 DAYS!!!!!!

I HAVE HAD PROBLEMS WITH YOU FOR 5 YRS WITH PROGRAMMING CHARGES AND I AM SWITCHING TO DIRECT TV IN SPRING AS SOON AS THE SNOW MELTS AND THEY CAN COME TO INSTALL IT.

THEY GIVE LOCAL CHANNELS AND LOTS OF PAY PER VIEW FOR A LOT CHEAPER THAN YOU DO AND THEY HAVE THE HALLMARK CHANNEL AND HEALTH CHANNEL AND 10 DISCOVERY CHANNELS-and they are waaaaaaaaaaaaaaaay cheaper

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#15 Consumer Comment

Dish Network does not care about the consumer

AUTHOR: Jonathan - (U.S.A.)

POSTED: Monday, June 07, 2004

Dish Network does not care about the consumer and uses the shield that if one goes through one of its authorized reps then they are not responsible. In other words, they do not care about the behavior of those who are authorized by them to sell their service. They do not care about any immoral, unethical or illegal behavior done by its authorized reps. I know this for a fact because I just went through this with them for the past two days. Whether or not I am able to get out of my contract I will do every thing that is legally, morally and ethically within my power to prevent others from signing up with Dish Network.

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#14 Consumer Comment

Dish Network does not care about the consumer

AUTHOR: Jonathan - (U.S.A.)

POSTED: Monday, June 07, 2004

Dish Network does not care about the consumer and uses the shield that if one goes through one of its authorized reps then they are not responsible. In other words, they do not care about the behavior of those who are authorized by them to sell their service. They do not care about any immoral, unethical or illegal behavior done by its authorized reps. I know this for a fact because I just went through this with them for the past two days. Whether or not I am able to get out of my contract I will do every thing that is legally, morally and ethically within my power to prevent others from signing up with Dish Network.

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#13 Consumer Comment

Dish Network does not care about the consumer

AUTHOR: Jonathan - (U.S.A.)

POSTED: Monday, June 07, 2004

Dish Network does not care about the consumer and uses the shield that if one goes through one of its authorized reps then they are not responsible. In other words, they do not care about the behavior of those who are authorized by them to sell their service. They do not care about any immoral, unethical or illegal behavior done by its authorized reps. I know this for a fact because I just went through this with them for the past two days. Whether or not I am able to get out of my contract I will do every thing that is legally, morally and ethically within my power to prevent others from signing up with Dish Network.

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#12 Consumer Comment

always check who you are dealing with

AUTHOR: James - (U.S.A.)

POSTED: Sunday, October 19, 2003

i started in the satellite business in 1984. i worked on cband in the begining.you know the check is always in the mail. doesnt matter who says it customers, maufactures, distributors, retailer. no one is perfect. ive been guilty of not reading the contract or misunderstanding something. but their are those who are crooks and those people who want it all for free. there is no such thing as a free lunch. so if someone is giving you a free cell phone, satellite dish, pager, car or whatever. someone paid for it. what really amazes me that when someone calls me.is that they dont care about warranty or how long ive been in the business. i want it for free. when it comes to the little dishes they only require the retailer to give a 90 day installation warranty. i give a 1 year warranty on the installation. ive had people tell me they didnt give a rats a*s about the warranty. they wanted it for free or the cheapest they could get it. you have to find the balance between free and being treated right by looking for a good retailer. ask friends, family, check your local bbb.call around check the local retailers. as far as the manufactures, distributors, retailers. back in 1992 i was at a dealer meeting. hey bob, hi richard, whats up greg. a guy comes up says can i ask you a question. you all act like your friends are you. sure we are may not best friends, but we help each other out on jobs or parts. when someone asks for help.thats amazing, im from kansas and when i go to the local distributor all us dealers wont speak one word to each other . we give each other the evil eye. ive spent 4 years in the air force, 2 years pts electronics and 2 years for base com electronics, 5 years with a friend and the rest of the time working for myself. for the past 10 years i would like to know what happened to team work....is all we want to do is to lie, cheat, steal, sue and rip each other off.......

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#11 Consumer Suggestion

Use common sense people

AUTHOR: Zack - (U.S.A.)

POSTED: Wednesday, February 19, 2003

I read all of the arguements and responses here and laughed a lot. I think future Dish Network customers would have a lot to gain by actually doing research on people in their area who instal these systems and not responding to the first telemarketing ad they see.

The advantage to using DNSC (installs by Dish directly) is that you have dish backing the install for 90 days, or for the life of your membership if your DHP. There are lots of good and bad agents, but since dish is a large company that reallly shouldn't suprise anybody.

The advantage to retailers is you get somebody local, who if they are good will help you and get you started really well, and some of them are very personable and will be your friend, and not in a crazy cable guy sort of way. So the solution is simple find out what you are getting into before giving somebody your credit card number, and read your contract before you sign it.

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#10 Consumer Suggestion

Use common sense people

AUTHOR: Zack - (U.S.A.)

POSTED: Wednesday, February 19, 2003

I read all of the arguements and responses here and laughed a lot. I think future Dish Network customers would have a lot to gain by actually doing research on people in their area who instal these systems and not responding to the first telemarketing ad they see.

The advantage to using DNSC (installs by Dish directly) is that you have dish backing the install for 90 days, or for the life of your membership if your DHP. There are lots of good and bad agents, but since dish is a large company that reallly shouldn't suprise anybody.

The advantage to retailers is you get somebody local, who if they are good will help you and get you started really well, and some of them are very personable and will be your friend, and not in a crazy cable guy sort of way. So the solution is simple find out what you are getting into before giving somebody your credit card number, and read your contract before you sign it.

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#9 Consumer Suggestion

Use common sense people

AUTHOR: Zack - (U.S.A.)

POSTED: Wednesday, February 19, 2003

I read all of the arguements and responses here and laughed a lot. I think future Dish Network customers would have a lot to gain by actually doing research on people in their area who instal these systems and not responding to the first telemarketing ad they see.

The advantage to using DNSC (installs by Dish directly) is that you have dish backing the install for 90 days, or for the life of your membership if your DHP. There are lots of good and bad agents, but since dish is a large company that reallly shouldn't suprise anybody.

The advantage to retailers is you get somebody local, who if they are good will help you and get you started really well, and some of them are very personable and will be your friend, and not in a crazy cable guy sort of way. So the solution is simple find out what you are getting into before giving somebody your credit card number, and read your contract before you sign it.

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#8 Consumer Suggestion

Use common sense people

AUTHOR: Zack - (U.S.A.)

POSTED: Wednesday, February 19, 2003

I read all of the arguements and responses here and laughed a lot. I think future Dish Network customers would have a lot to gain by actually doing research on people in their area who instal these systems and not responding to the first telemarketing ad they see.

The advantage to using DNSC (installs by Dish directly) is that you have dish backing the install for 90 days, or for the life of your membership if your DHP. There are lots of good and bad agents, but since dish is a large company that reallly shouldn't suprise anybody.

The advantage to retailers is you get somebody local, who if they are good will help you and get you started really well, and some of them are very personable and will be your friend, and not in a crazy cable guy sort of way. So the solution is simple find out what you are getting into before giving somebody your credit card number, and read your contract before you sign it.

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#7 UPDATE Employee

Why can't people distinguish between DISH NetWork and unethical retailers?

AUTHOR: Rob - ()

POSTED: Sunday, September 08, 2002

Richard reports that he was contacted by "DISH Network" via the internet. April states she is trying to get a refund form "DishWorks."

Neither of these people were dealing with DISH NetWork but instead with some scamming spamming unethical dealer.

DISH NetWork does NOT contact people via the internet. The only way to contact DISH NetWork via the internet is for YOU to log onto their website.

As Jeff points out, a much more intelligent way to get digital satellite TV is to contact a full-service local retailer.

BTW, there is a group of full service local pros (including myself) with our own forum that frequently look at these "rip off" reports for our own amusement to see the misadventures of silly people that deal with spammers, telemarketers, mass merchandicers, etc. when they could have gotten good advice & service from us. It's also amusing & interesting to see how many of the reports here are exagerated & misstated.

CAVIET EMPTOR has been the watchword for smart shoppers for over 2 thousand years & there was no doubt a similar saying for thousands of years before the Roman empire.

Those of you who choose to support the Wal-Marting and etailing of America that is slowly destroying the Main Street full service businesses in your communities have only yourselves to blame when you get jerked around!

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#6 Consumer Comment

There is SOOOO much BS out there now, it's sickening. DISH and dealers can't even get along

AUTHOR: Jeff - ()

POSTED: Saturday, September 07, 2002

In the first reponse, the lady from PA said that it must have been a "local" dealer. First, let me say this. If you don't know for a fact, DON'T SAY ANYTHING. In the originators post, he was emailed. Living up to what I just asked you, I will not assume out loud, but it's very easy to figure out.

I'm sure there are some VERY bad LOCAL dealers out there, but for the most part, the local dealer are the better, even between dealers and DISH, themselves. If it weren't for us, most of you wouldn't even have a job, get real.

TELL THE CUSTOMERS TO USE THE PHONE BOOK, WWW.DUMPCABLE.COM, LOOK IN THE NEWSPARER FOR A DEALER WITH THE SAME ADDRESS AS THEIRS, DON'T TELL THE CUSTOMER TO GO TO SEARS, COSTCO, WALLY WORLD, RAT SHACK. COME ON LADY AND DISH, WOULD YOU GO BUY A CAR FROM WALMART OR WOULD YOU GO TO A SPECIALIST. THIS EQUIPMENT IS NOT THE EASIEST IN THE WORLD TO USE[IT'S NOT VERY HARD EITHER], SO WHY WOULD YOU WANT THE CUSTOMER TO HAVE TO SUFFER WITH A SELF INSTALL OR EVEN WORSE, SUFFER WITH THE LIKES OF DNSC??? I've got a challange for you. I'd like you to pull up 200 customers, pulled up randomly by an unbiased agency[I'll pay for it], 100 from dealers and 100 that were installed by DNSC. Let's submit the names to an independant agency{I'll pay for it]. The agency asks 3 simple questions, did the installer show up on time on the original date of appt? Did the installer communicate with you on how everything works- bill, remote, channel line up, vcr, stereo[the installer, not he CSR]. Did you receive what you thought you were getting?

Then, another lady from PA, I'm not sure if they are the same person, made a comment about having to fix problems from dealer lying to customers. You know, it's not just the dealer Maam, the CSR's are awful. Not all of them of course, I've dealt with a many that I'd even enjoy going to lunch with, but there are some really terrible ones. I've heard lies from CSR's, Retail Service CSR's and even from the the CEO and EVP. So don't just try to make it sound like the local dealers are the bad guys, we all make mistakes.

Case in point:
I just received a CB from a 3 rec DHP. I called the customer, she moved, lost her job and cut it off. DISH tells her that they[DISH] will send her boxes for the receivers[not the dish and quad] and she didn't have to worry about any canceallation fees. You wanna guess why they told her that? Because DISH got all their money from me and didn't have to worry about charging the customer's credit card, in fact they[DISH] just lied to her and made me to be the bad guy, but that's fine too, I got paid!!! This DHP was less than 2 months old. Yep, I'm sure you guys know the CB period is 190 days, dealer takes hit for all commissions, tell the customer no problems-hope you come back, charge the dealer all the money back, no loss for DISH, just screw the dealer or screw the customer......give me a break lady!!!

Standing PROUD
Jeff
LOCAL DEALER
All Star Satellite

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#5 UPDATE EX-employee responds

O.K.... Dish Network Retailers VS Dish Network ( Echostar )

AUTHOR: James - ()

POSTED: Monday, August 05, 2002

I have been in the satellite business for quite some time, now the dirty dogs out there are the stinkin' lying and cheating retailers. The only part Echostar has in the whole ball game is that they allow everyone and their dog to become retailers.

What in the world does a person working in a damned Sears store know about Dish Network, nada, nothing ! How about Sammy's Wings and Dishes.. Here's a pretty good one I have actually seen, Dish Network Retailer and a Dollar Tree store, same company..PLEEEASE.

I would love to be part of Echostar again, but when I submitted an application for FSM in the new Memphis office , I was interviewed, background checked, and drug screened..passed everything w/ flying colors then the guy they hired for the operations manager position called me and said " Dawg everyone says you are FSM material but, you are gonna have to prove it to me dawg, you know what I mean..

I , needless to say, did not accept the $12.00 an hour position of TECH II, per Dawg wanting me to prove something to him..His friend Rick actually gave him the job, Rick is General Manager of the Nashville office..also received an e-mail from HR in Nashville after I complained about Dawg and she said sorry but you were offered the position your qualifications matched, HORSE HOCKEY..

I have over 12,000 installs in 18 years under my belt and anyone who want to tell me that I qualify as a TECH II is full of it..I am Starband and DirecPs certified, I am an authorized repair agent for Hughes, I am SBCA certified, I am AOL certified for DPC, I am DirecWay certified, not to mention Thomas and Betts CAT5 certified and also Leviton CAT5 certified. Mr. Dawg has never seen a satellite in his life. He subscribes to Time Warner, what an operations manager.

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#4 UPDATE Employee

Challenge is for real

AUTHOR: Melanie - ()

POSTED: Saturday, August 03, 2002

My challenge is real. And yes , credit card securing for the digital home plan is required. The card is billed 49.99 for the intial start up but not for the monthly billing unless you request it. Now I going to say that some reps don't "just set up credit card auto pay" but if the card is used for monthly payments & not requested to do so then as the customer you can have it stopped.

I apologize for what some retailers & telemarketers tell customers. I deal with it on a daily basis of misquoting of monthly rates & customers being told that they will own DHP equip after the first year.(That is not true because it is a lease agreement).

I do have the authority to handle credit card charge backs, problems with billing, & customer complaints & try(hopefully succeed) to correct any problems that DishNetwork has caused our customers.

I am waiting for the Editor to caontact me with a starting list of customers that have been wronged by our company. I would not have issued the offer if it was not sincere.

I do have faith in the company I work for , even though the people here do not. I answer for my own actions & with permission from customers I will take care of the problems that they are/have had with our company.

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#3 Consumer Suggestion

A challenge without meaning!

AUTHOR: April - ()

POSTED: Thursday, August 01, 2002

Funny, I called the phone number that is left on my recorder (every week) from Dishworks and they tell me that an employee can not handle these complaints, but an supervisor would and there is no supervisor available. I called back every hour on the hour and every time am told, there is no supervisor available. So give me a break. I personally have complained to this "Dishworks" company to take my name and number off of ALL their directors, still I recieve the same recorded message at least once a week. Each time it says, "Sorry we missed you, we were in your area today and would like to extend a special offer to you. For $49.95 we will set you up with a dish in up to 4 rooms in your home, there is no service charge, no installation charge, no charge for connecting other rooms, and the first 2 months are free. Please call us to set up you service."

I checked their site out, and found out this this offer is only good for people that have credit cards and use that card. In other words they paid a credit card company for your information and try to solicite their product to you, but oonly if you use that credit card. I sent an e-mail to them asking them if you can get connected by paying cash and the response was, "No, you have to provide us with a credit card."

These are the types of businesses you know are in some way a scam. If you have to use a credit card, they WILL bill it and you probally will never have that service, but are out an unknown amount of money. What's most amazing is that there are thousands of companies that use this ploy day in and day out and screw people out of hundreds of dollars. It's the same thing that everyone else has complained on this perticular company, and after speaking with Dishworks, I stongly believe your challenge is an act to try to cover up and deceive the really problems.

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#2 UPDATE Employee

challenge to all

AUTHOR: M - ()

POSTED: Wednesday, July 31, 2002

Ok, here we go..... I as an employee of DishNetwork am willing to put alot of these claims to rest. ANY CUSTOMER that is willing to provide acct # or phone number listed on a DishNetwork account with any of these claims to fraudulant charges or bad equipement or any other reason that they feel taken advantage of I personally will go into work & research & am willing to provide information regaurding the claims.

Editor are you willing to step up & take the challenge? Its time for you to look at the people filing these claims, not only the company they wish to blame.

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#1 UPDATE Employee

This probably was not DishNetwork but a Retailer ...*EDitor's Note on the Comments from this Corporate Shill

AUTHOR: Norma - ()

POSTED: Monday, July 29, 2002

Sir,

I am a customer service rep with DishNetwork & I can assure you that if you had applied for a Digital Home Plan directly through the company no money is charged unless you are approved for the promotion at that time.

The $150 that was requested may have been asked for by a local retailer that contacted you in the begining. When a new customer calls regarding any promotion that requires credit scoring it is ppreformed immidiatley with the customer on the line. If a charge is placed on your card & you decide prior to activation that you no longer wish to have DishNetwork installed the money is refunded to the card it is taken from.

I can assure you sir that it is not DishNetwork that removed the money from your card. Any customer service rep that you speak with at any of the call centers has the abillity to do a credit card payment search & locate the payment.

If the charge is directly through Dish Network then you have an acct created in the data base. If you will provide me with your phone number & acct number I will be happy to look into the matter , if you do not have an acct number then this is a matter that needs to be discussed with the retailer that contacted you & your credit card company.

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