DISH Network Took money from removed account Bloomington IL

 A few months back my girlfriends roommate signed up for Dish Network, he didnt have the money in his bank account so she let him put her card on file which was told by the representative that it would be there until the new account was added and hers would be removed.  So she went through with it and later on he added his bank info to the account and removed hers.  Now fast forward a few months and her roommate stole money from her and ran, is being looked for by the police and such.  Now its been about 3 months since she moved out and all of this was put behind her, so she thought.  She went and checked her bank account and Dish took $420 out of her account.  She tried to contact customer service and they told her she needed to contact the account holder, however if she could do that he would be in jail for theft.  So they transfered her to the fraud department and to no avail the told her that he info wasnt removed and that they will not be refunding her anything and basically told her that it is what it is.  They are refusing to budge and Im currently in the process of speaking to the family attorney to see what route to take to correct this.  I would love for it to not go to this but they are forcing the hands here.