Dish Network Forgery Nationwide

 I ordered Dish service in Oct 2014. My husband was home to sign the agreement. My receiver the next day blew up and caused damage to other items. Dish sent me a replacement but that receiver was not very good. I was told to wait a year and do a free upgrade on receiver. I contacted Dish in Oct 2015 to do just that. They said it would be no problem and sent out a tech to install new receiver. I called a couple months later to verify my contract end date that I believed would be in Oct 2016 and I was informed that no, I was under contract through oct 2017 due to signing a new contract. I told them I did no such thing and the gal informed me that I had. I requested a copy of the contract. I received that contract in the mail and I was astonished when I looked to see someone had forged my initials and they were not even the correct initials! They forged it under customer signature, card authorization and contact information with AWE.

I do not even have a 'W' in my name. I called Dish and they do not seem too concerned about it. Meanwhile I am extremely upset that this has been allowed. Dish informed me that I can call back in November to cancel my services but until then I am still under contract. I am very mad that they do not seem to be taking the forgery seriously. Is this not an illegal action? I looked it up online and it seems to be a common practice for them. Now I am not sure what to do about it. The chaos this has caused is very unfair! I called them back today. They will not give me any information on what is being done about this forgery. They say it is internal and private. This is about me and my signature!! I should get some closure. Isn't Forgery a felony? They did say they are making the contract void but I still have no closure and still have to pay them through November! This is outrageous! I want charges to whoever forged my name. I see that this seems to be a common practice with them. How are they still in business?