Report: #802755

Complaint Review: Dish Network

  • Submitted: Tue, November 29, 2011
  • Updated: Wed, November 30, 2011
  • Reported By: Allen — Silver City New Mexico United States of America
  • Dish Network

    Atlanta, Georgia
    United States of America

Dish Network Dishnet, Wild Blue The company claims that I did not return their equipment. I did return it with a ups label they provided. they are attempting to collect on same. Atlanta, Georgia

*Consumer Comment: We've seen this problem many, many times. Dish Network DOES have your box.

*UPDATE Employee: DISH Network

Show customers why they should trust your business over your competitors...

I used Wildblue for several years for my E-mail provider. Along toward the end May, 2011 the service became very poor. I had repair check out the problem several times. The problem was I could not get a signal.

This problem was solved with new equipment by the repair person. (It must be noted that the repair person had to drive about 3 hours to reach my home) By June I had made three calls for repair, and the system quit entirely. The repair person finally decided my computer was not working properly.

I had the computer, and the cables checked out by a computer company. They hooked it up to Hughsnet, and it all worked fine.

At this time I decided to cut my losses and went with another provided. About a month later I called and canceled my contract with Wildblue when I had the other server up and running so I could transfer my files. My bank was drafted for about $116 for back repair and another months payment. After several calls the repair costs and some of the monthly costs were credited back to me, but the money never returned to the bank.

This is when the problems really started. About three weeks after the cancelation, I received the return box and another label for return ups to them. I returned everything requested within a few days. Now they are saying that iI never returned the equipment. One problem is, I did not record the UPS tracking number. ( I trusted them, because in 30 years of using UPS, I have never had an issue)

Now they are trying to charge me $134.23 plus the "credit" due me for a total of $220.00 In calling about this, they would not give me the a valid tracking number so my local UPS office can check their records for pickup.

The lesson learned : Never use a UPS label generated by the equipment owner unless you can request a signed receipt.
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#1 Consumer Comment

We've seen this problem many, many times. Dish Network DOES have your box.

AUTHOR: seeworthy - (USA)

I have owned a The UPS Store for 11 years. There are two companies for which people have prominantly complained that they were told their packages were never received. Those companies are T-Mobile and Dish Network. Over the years, when a person had told us that Dish Network is billing them a large sum as they have no record of receiving the shipment, with a tracking # it was determined 100% of tyhe time that Dish Network does in fact have the box. Dish gets 100's of returns a day and occasionally lands one on in their warehouse without logging the receipt in properly.

When a customer comes in with either a T-Mobile or Dish Network box, we give them a printed copy of their tracking # and tell them how important it is that they hold onto it for their record. That receipt has the tracking # as well as date and time it was given to us. We provide that tracking # to T-Mobile and Dish customers not only as a courtesy service, whether they want it or not, but for our own liability issues. It shouldn't be too difficult to understand some person, that just doesn't quite get it, will drop their box off at this facility where it is the last place they see it. When Dish fails to log it in correctly, certain person's will suddenly visualize the last place they saw it and blame them (us) while completely disregarding any other possibility of the transit process back to Dish. If a person says Dish said they do not have their box, and that same person says they lost the receipt, then unfortunately they have a problem that is inclusively between themselves and Dish Network.

Just as is the case with any receipt, it is the person's responsibility who is shipping the item to retain that copy of the tracking #, whether it is hand written or computer printed. If that # is lost and Dish misfiles the return, it is virtually impossible to prove it was sent to them - even though without exception it will be sitting right on Dish Network's shelf.

If you happened to drop that box off at a The UPS Store, you could ask if they might be able to scan for a tracking #. That is a very cumbersome task, however, as no shipping information to cross reference that tracking number was generated. It will have to be manually viewed in a list of 100's of #''s, while searching for Dish's UPS account number imbedded in that tracking #. There will also be multiple tracking # possibilities as several of these dropoff's are seen every day. You would have to know the exact date of drop off to narrow it down. I've done that many times for T-Mobile and Dish customers and, after locating that tracking #, was able to confirm that Dish received it, the name of Dish's employee that signed it, and exactly when it was received (which, again, is received 100% of the time without exception).

Dish also uses FedEx Ground return lables. Same occasional problem occurs. Good luck with that shipment. Dish has it, but it is your burden to prove it. Hopefully Dish eventually locates it in there warehouse....then charges you the standard $15 receiving fee for each boxes. Most people do not realize it's less that $15 to ship that box at a The UPS Store, and then receive a permanent record of tracking that is easily referred to if Dish 'loses' it.
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#2 UPDATE Employee

DISH Network


Hello Allen, I am an employee with DISH Network and would be happy to look into the reutrn of the equipment. If you can email with the DISH Network account number, address with zip code where you had service and any UPS tracking information we will see what we can find out.

Mark Haakenson
Internet Response Team
DISH Network LLC
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