• Report: #284417
Complaint Review:

Dish Network

  • Submitted: Mon, November 12, 2007
  • Updated: Thu, November 15, 2007

  • Reported By:Lafayette Louisiana
Dish Network
Denver, Colorado Denver, Colorado U.S.A.

Dish Network Beware of their Suspended Service as they will re-bill you automatically after 6 months Denver Colorado

*UPDATE Employee: Bad Apples

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In August 2006 I called Dish Network to cancel service.
The agent suggested I suspend instead of cancel in case I did not like DirectTV.
She did not advise me that I would be billed automatically 6 months later.
I had such a bad experience with Dish that I thought well maybe I might have a similar one with Direct.
I did not. Direct was so much better, so I did not call Dish back to reactivate my service.
Their tech was in company uniform and did a wiring job that made Dish look like kindergarten. He made a mess, his wiring was novice and he simply did not look professional.
They billed me and were paid for 6 months.
I travel and my assistant pays my bills.
She paid this.
I detected the error and called them.
They refused to refund all the months that I paid while not getting service.
They did agree to gp back 3 months, but since I did not pay the 3rd month (thank god) they could only refund 2 months.
There is good reason I left Dish and I know that it was poor customer service from the very beginning now til the very end.

Lafayette, Louisiana

This report was posted on Ripoff Report on 11/12/2007 02:57 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dish-network/denver-colorado/dish-network-beware-of-their-suspended-service-as-they-will-re-bill-you-automatically-afte-284417. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Bad Apples

AUTHOR: Mattfast1 - (U.S.A.)

I work Technical Support for DISH Network. It is true that we have the DishPause service, which allows you to suspend your services for up to 6 months - after that, it will be automatically re-instated. However, it is against company policy to use that service as a saving technique when the customer wants to go to another service. I'm sorry that you had such a bad experience, but at least you're working with a company that will work with you to make it right.
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