DISH NETWORK CUSTOMER SERVICE AND EXECUTIVE RESOLUTION TEAM THERE PAYMENT WEBSITE HAD SOMEHOW CHANGED MY PAYMENT FROM DEBIT CARD TO EFT PAYMENT AND CHARGED IT SEVERAL TIMES AND NOW I HAVE TO PAY OVER 240.00 FOR THERE MISTAKE Internet

READ THIS AND THE ONE ABOVE ABOUT THE PRO-RATED AMOUNT................

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James (ID: AK8) (Listening)
Daram (681265:F52): Hi, my name is Daram (681265:F52). How may I help you?
Daram (681265:F52): Hello kelly. How are you doing today?
kelly madis: ok i guess
kelly madis: i want to know if they are going to fix this glitch from your payment site cause i dont have 240.00 to pay for your site issues
Daram (681265:F52): Im sorry to hear that you are having an issue with the payment. Id be happy to resolve that for you.
Daram (681265:F52): For security purposes, would you please verify the 4 digit Security Code on the account?
kelly madis: dont think you can do anything either ive been dealing with this since Thursday i beleive
kelly madis: 0320
Daram (681265:F52): Thank you.
kelly madis: my kids are driving me nuts without tv
Daram (681265:F52): I have checked that your payment got reversed which you made earlier.
Daram (681265:F52): That is the reason you are unable to make the payment through online account.
kelly madis: thats the problem I didnt pay by EFT i always use a pre-paid debit card. your site screwed up and charged something I never seen or did
Daram (681265:F52): If you want I can try to make the payment for you or you can pay at nearest retailer.
kelly madis: didnt u read the earlier message I DONT HAVE 240.00
kelly madis: im on disability
Daram (681265:F52): In order to restore the services you have to pay the amount of $245.39.
kelly madis: is there a Becki Barned there on the internet response team
kelly madis: hello
Daram (681265:F52): Yes, I am with you.
Daram (681265:F52): I would like to inform you that the only way to restart the services is by paying $245.39.
kelly madis: you all need to fix this since your payment site screwed up and this is your way of getting more money, im on a month to month plan and it not suppose to go over my monthly service
Daram (681265:F52): The payment got declined from your bank.
Daram (681265:F52): We have reversed the charges for the payment reversal on your account.
kelly madis: ITS NOT MY d**n BANK THATS WHAT IM TELLING YOU AND U ALL DONT LISTEN, I USED A CREDIT CARD AND UR SITE SCREWED UP DAMMIT
Daram (681265:F52): Your bill was $277.28 only due to the credits the balance got reduced to $245.39.
Daram (681265:F52): We made the reversal of $30.
kelly madis: WOOHOO A WHOLE 30.00 I SHOULNDT HAVE TO PAY FOR YOUR SITE SCRED UP
Daram (681265:F52): Yes Kelly.
kelly madis: YES WHAT
Daram (681265:F52): Please give me a moment while I check this for you.
kelly madis: OK
Daram (681265:F52): It is not for the site.
Daram (681265:F52): The charges were for the amount which got declined by your bank.
Daram (681265:F52): Though we have reversed the charges.
kelly madis: AGAIN ITS NOT MY d**n BANK HOW MANY TIMES DO I HAVE TO TELL U THAT AM I NOT SPEAKING ENGLISH
kelly madis: YOU ONLY REVERSED 3 OF THEM THERE ARE 5 OR SO WHEN I LOOKED
Daram (681265:F52): Please give me a moment to research this for you.
kelly madis: OK
Daram (681265:F52): Thank you.
Daram (681265:F52): Thank you for your patience.
kelly madis: OK
Daram (681265:F52): I see the amount is reversed for two months in the bill. Now the amount to be paid is $245.39 in order to restart the services.
kelly madis: STOP TELLING ME THE AMOUNT, I CANT PAY LIKE 110.00 THIS WEEK AND GET SERVICE BACK ON AND THEN PAY THE REST NEXT WEEK WHEN THIS MONTH BILL ISNT DUE TILL THE 17TH
Daram (681265:F52): Please give me a moment to research.
kelly madis: OK
Daram (681265:F52): Thank you Kelly.
Daram (681265:F52): The system will not allow us to make the changes unless it is active. You can pay the amount of 245.9. Once the account is active we will downgrade the programming. You will get the credits, we can refund the credit amount to you back.
kelly madis: what does that mean, downgrade the programming and the credits for what
Daram (681265:F52): It is your two months bill. So it is $245.39. Your monthly bill is $06.99.
Daram (681265:F52): Once you restart the amount you can downgrade the package so that your monthly bill will be lower.
kelly madis: what about it being pro-rated for the service i dont have and cant pay it till after the 17th
Daram (681265:F52): Ok Kelly I will make a note on your account.
kelly madis: thats not the problem my problem is the screw up of your site and changing my credit card to eft
Daram (681265:F52): Please make sure to pay on 01/17/2012.
kelly madis: u never said what the pro-rated total will be when i do pay
Daram (681265:F52): Prorated means minimum amount to be paid.
Daram (681265:F52): Is there anything else I may assist you with?
kelly madis: i know what it means, i asked you to give me a total with the pro-rated amount
Daram (681265:F52): Okay Kelly.
Daram (681265:F52): The total amount to be paid is $245.39.
Daram (681265:F52): Is there anything else I may assist you with?
Daram (681265:F52): Don't forget to check out the interactive DISH Channel 101 for hassle-free accessibility to helpful tips about your DISH Network equipment and troubleshooting.
kelly madis: that is not a pro-rated amount
kelly madis: get me a superviser now
Daram (681265:F52): Please try to understand Kelly it is not your one month bill. The amount for the two months.
kelly madis: I WANT A SUPERVISOR NOW
Daram (681265:F52): You made some payments for the bill that come out on 12/04.
Daram (681265:F52): For this bill all the payments got reversed.
Daram (681265:F52): That mean to say the amount of the 12/04 added to the bill that come out on 01/04.
Daram (681265:F52): The account is due for 2 months bill.
kelly madis: ARE U NOT UNDERSTANDING ME AT ALL AM I NOT SPEAKING ENGLISH
Daram (681265:F52): I have verified the information with my supervisor before giving it to you.
kelly madis: I WANT THE SUPERVISOR
Daram (681265:F52): Had it helped you I would have transferred the chat to him right away.
Daram (681265:F52): Sure, I will connect to you my supervisor.
Daram (681265:F52): Please give me 1-2 minutes.
kelly madis: d**n ABOUT TIME
Daram (681265:F52): I am transferring you now.
Gary (ID: VD6): Hi, my name is Gary (ID: VD6). How may I help you?
Daram (681265:F52) has left the chat.
Gary (ID: VD6): I will be happy to assist you today. Please give me a moment to access your account and review your conversation with the previous agent.
kelly madis: IM TRYING TO FIND OUT WHAT THE TOTAL AMOUNT I HAVE TO PAY WHICH SHOULD HAVE A PRO-RATED  AMOUNT WHEN I PAY AFTER THE 17TH
James (ID: AK8): Hi, my name is James (ID: AK8). How may I help you?
Gary (ID: VD6) has left the chat.
kelly madis: IT SHOULDNT BE 247.00.
kelly madis: WHO R U
James (ID: AK8): Hi this is the floor supervisor.
James (ID: AK8): Let me check your account please.
kelly madis: I WANT TO KNOW WHAT I HAVE TO PAY WHEN I GET MY SERVICE RESTORED  WHICHE SHOULD HAVE A PRO-RATED AMOUNT
James (ID: AK8): I will surely check that, one moment please.
James (ID: AK8): I see that after giving the credits for the check return the balance on the acount is $245.39.
kelly madis: SINCE YOUR PAYMENT SITE SCREWED UP, AND SCREWED ME
James (ID: AK8): Account*
James (ID: AK8): I am sorry if you feel that way.
kelly madis: SON OF A BISCUT IM NOT PAYING TILL AFTER THE 17TH SO IT SHOULD BE A PRO-RATED AMOUNT THEM
James (ID: AK8): This bill is for 2 months of yoru services.
kelly madis: THEN
kelly madis: I DONT HAVE ANY FULL MONTH SERVICE RIGHT NOW
James (ID: AK8): I would appreciate if you maintain professionalism as this is a professional chat.
kelly madis: I WOULD APPRECIATE PEOPLE ANSWERING THE QUESTIONS IM ASKING
James (ID: AK8): The reason why you do not services right now is because of non payment and for non payment the services will not be pro-rated.
James (ID: AK8): I am doing that but I am sorry if you are not able to understand that.
kelly madis: I WANT TO KNOW WHAT THE TOTAL PRO-RATED AMOUNT WILL BE THATS WHAT IM ASKING CAUSE IT SHOULD STILL BE OVER 240.00
James (ID: AK8): If you would have paid the bill on time then we would not have interrupted your services.
James (ID: AK8): There is no pro-rated amount.
kelly madis: I DID PAY WITH CREDIT CARD AND YOUR SITE SCREWED UP
James (ID: AK8): If you are not able to make the payment until 17th then that is not Dish Network;' problem I am sorry for that.
kelly madis: THATS NOT WHAT I WAS TOLD SUNDAY NIGHT
James (ID: AK8): All the paymenst that you made were rejected by tour bank.
James (ID: AK8): Please check with them.
kelly madis: WHICH I SAVED THAT CHAT
James (ID: AK8): I am sorry if someone has given you any mis information.
James (ID: AK8): There is nothing we can do on that.
kelly madis: AGAIN FOR THE I NOW DOZEN TIMES THAT ISNT MY BANK YOUR SITE HAD SOME KIND  OF GLITCH AND SCREWED UP MY ACCOUNT
James (ID: AK8): This is a pre paid account and you have to pay for the complete one month in advance.
James (ID: AK8): I am sorry that is nothing do with our website.
kelly madis: I POSTED IT ON THE RIP-OFF REPORT SITE AS WELL SINCE DISH ISNT WILLING TO FIX THEIR PROBLEM
James (ID: AK8): I am sorry if you feel that way.
James (ID: AK8): If that is the website's problem then every one will have that and we did not get any such reports by any other customers.
kelly madis: IF I DONT HAVE SERVICE FOR THE FULL MONTH IT SHOULD HAVE A PRORATED AMOUNT
James (ID: AK8): If that was due to technical issue then yes it will be pro-rated but not for non payment.
kelly madis: ITS COMPUTERS THEY SCREW UP PERIOD THEY ARE NOT 100% PERFECT
James (ID: AK8): We are still ready to provide you the services provided it is paid.
James (ID: AK8): I understand that but this is not our mistake.
kelly madis: WHOS IS IT , NOT MINE CAUSE I ENTERED MY CREDIT CARD THAT I USE EVERY MONTH
James (ID: AK8): Then check with your bank.
kelly madis: I DONT HAVE A REGULAR BANK I USE A PRE PAID REDIT CARD
James (ID: AK8): Then check with the card company.
James (ID: AK8): Your financial institution has declined that payment to Dish which you made online.
James (ID: AK8): All the payments are declined.
kelly madis: WHY IT DIDNT COME OUT OF MY CARD, YOUR SITE CHARGED SOMEONE ELSES ACCOUNT
James (ID: AK8): Then you might have entered wrong numbers.
James (ID: AK8): The site will take the numbers punched in by the customers.
James (ID: AK8): It will not take numbers on its own.
kelly madis: NOT THAT DAY I ALWAYS CHECK BEFORE I SEND IT
James (ID: AK8): Then check with the card company again and see what is the reason.
James (ID: AK8): We just try to take the payment with the card that was used to make the payment.
kelly madis: IT COULD HAVE A GLITCH SOMEWHERE, BUT ACORDING TO DISH THEIR SITE IS 100% EFFECTIVE
James (ID: AK8): If it is declined then we are not responsible.
James (ID: AK8): Yes it is.
kelly madis: YOU ARE RESPONSIBLE FOR YOUR SITE SCREWING UP
kelly madis: NO COMPUTER SYSTEM IS 100%
James (ID: AK8): The site has no issues as I mentioned before.
James (ID: AK8): We never said it is 100% accurate.
kelly madis: SO THE CONVERSATION I HAD WITH ANOTHER AGENT AND HE TOLD ME I WILL GET A PRO-RATED AMOUNT LIED TO ME IS THAT WHAT U R SAYING
James (ID: AK8): If we had any issues with the website then the problem should happen to many of the customers not just you.
James (ID: AK8): I am sorry that is not the right information.
James (ID: AK8): We have already given you a credit of $30 that was charged because of the payment decline.
kelly madis: YOU ARE RESPONSIBLE FOR WHAT HE SAID, AND HAVE TO HONOR WHAT HE TOLD ME
James (ID: AK8): Normally this fee is valid and we do not credit that.
kelly madis: WOW 30.00 OUT OF OVER 50.00
James (ID: AK8): I am sorry we do not have any supporting notations  on the account that someone has given you this information.
kelly madis: FajirnaS (ID: S9G): Once the account is disconnected on 1/20, the system will ask for a payment of the prorated balance of $85.65 plus one month of service.

FajirnaS (ID: S9G): Total is $192.64.
James (ID: AK8): As I mentioned even that should have not been refunded but we still did it as we appreciate your business.
kelly madis: THAT IS WHAT HE SAID
James (ID: AK8): I am sorry that is not right.
kelly madis: I SENT U WHAT THE LAST AGENT SAID AND YOU HAVE TO HONOR WHAT I TOLDWAS
James (ID: AK8): As I mentioned that is not the right information and apart from apologizing there is nothing we can do.
kelly madis: YOU HAVE TO HONOR THAT THOUGH
James (ID: AK8): Will ensure no such wrong information will be given.
James (ID: AK8): I am sorry there is nothing we can do.
kelly madis: WELL APPARENTLY HE GAVE WRONG INFO SO NOW YOU HAVE TO HONOR THAT
James (ID: AK8): I am sorry as I mentioned there is nothing we can do.
James (ID: AK8): Apart from this is there anything else?
kelly madis: OBVIOUSLY NOT
James (ID: AK8): Thankl you.
James (ID: AK8): Thnak*
James (ID: AK8): Thank you for using DISH Network chat and have a great day!
kelly madis: NOPE I WILL NOT

Havent heard from this becki so far no resolution

KMADIS, I would be happy to review your situation and see what happened. Please send me an email with your account or phone number and I will gladly look into this for you. Thank you!

Becki Barned
Internet Response Team
DISH Network
becki.barned@dishnetwork.com

FajirnaS (ID: S9G): Hi, my name is FajirnaS (ID: S9G). How may I help you?
 KELLY MADIS: I WANT TO KNOW IF MY ACCOUNT IS GOING TO BE PRORATED SINCE I HAVE NO SERVICE FOR THE MONTH OF JANUARY AND I CANT PAY ANYTHING TILL THE END OF JANUARY
 FajirnaS (ID: S9G): I'll definitely help you with your concern.
 FajirnaS (ID: S9G): Please give me a moment to access your account.
 KELLY MADIS: IM BEING FRAUDENTLY CHARGED FOR SOMETHING YOUR SITE APPARENTLY DID ON A GLITCH THAT IM BEING ACCUSE OF DOING
 FajirnaS (ID: S9G): I'm sorry to hear what happened.
 KELLY MADIS: THAT OF WHICH I ALREADY REPORTED IT TO THE RIPOFF REPORT SIGHT
 FajirnaS (ID: S9G): Okay.
 FajirnaS (ID: S9G): For security purposes, would you please verify the 4 digit Security Code on the account?
 KELLY MADIS: IM ON A MONTH TO MONTH ACCOUNT AND NOW I HAVE A BILL OF OVER 240.00 FOR RETURNED CHECK FEES WHEN I ALWAYS PAY BY DEBIT CAR
 KELLY MADIS: 0320
 FajirnaS (ID: S9G): Thank you.
 FajirnaS (ID: S9G): Please give me 1-2 minutes to check that for you.
 KELLY MADIS: AND I REFUSE TO PAY THE ENTIRE MONTH OF JANUARY WHEN I WONT HAVE ANY SERVICE UNTIL I CAN PAY AT THE END OF THE MONTH
 FajirnaS (ID: S9G): It shows that your service is currently interrupted. If no payment is processed by 01/20, it will be disconnected.
 KELLY MADIS: CONSIDERING MY ACTUAL BILL ISNT DUE UNTIL THE 17TH OF THA MONTH ANYWAY
 FajirnaS (ID: S9G): Yes, the charges will be prorated from the time you only used the service.
 KELLY MADIS: I DONT GET MY W2 TILL AROUND THE 20TH
 KELLY MADIS: SO WHAT WILL THE AMOUNT BE TO RESTORE SERVICE THEM
 FajirnaS (ID: S9G): Your service will be restored as soon as the payment is processed on the account.
 KELLY MADIS: AGAIN I WILL  ASK WHAT WILL THE AMOUNT BE
 FajirnaS (ID: S9G): However, since this will be connected on 1/20, the system will ask for the payment of the prorated fees from the programming and the one month of service.
 KELLY MADIS: OK AGAIN WITH THE SAME QUESTION HOW MUCH WILL THAT BE
 FajirnaS (ID: S9G): Right now since the service is interrupted, it only requires $245.39 to restore the service.
 KELLY MADIS: d**n AND I NOT SPEAKING OR TYPING ENGLISH AT ALL
 FajirnaS (ID: S9G): Let me check the possible amount to be paid when the service is disconnected.
 FajirnaS (ID: S9G): One moment.
 KELLY MADIS: I KNOW THAT AMOUNT THAT IS NOT THE QUESTION I ASKED REPEATEDLY
 FajirnaS (ID: S9G): Please give me 1-2 minutes to check that for you.
 KELLY MADIS: OK
 FajirnaS (ID: S9G): Thanks.
 FajirnaS (ID: S9G): Thanks for waiting.
 KELLY MADIS: OK
 FajirnaS (ID: S9G): Once the account is disconnected on 1/20, the system will ask for a payment of the prorated balance of $85.65 plus one month of service.
 FajirnaS (ID: S9G): Total is $192.64.
 KELLY MADIS: EITHER WAY IM STUCK WITH ALMOST 200.00 ONSIDERING IM ON A MONTH TO MONTH ACCOUNT AND I WAS GUARENTEED IT WILL NEVER GO OVER MY MONTHLY SERVICE
 FajirnaS (ID: S9G): I'm sorry to hear that.
 KELLY MADIS: HOW IN THE HELL IS 85.65 PRO-RATED FOR A MONTH THAT ISNT EVEN USED
 FajirnaS (ID: S9G): We really cannot restore the service unless the payment is made on the account.
 FajirnaS (ID: S9G): That is from the services until 01/20.
 KELLY MADIS: YOUR NOT SORRY AT ALL U SAY WHATEVER THEY TELL U TO SAY
 KELLY MADIS: THERE IS NO d**n SERVICE
 FajirnaS (ID: S9G): I understand.
 KELLY MADIS: IT WAS INNTERUPTED 2 DAYS AGO
 FajirnaS (ID: S9G): Even the service is interrupted, you are still paying for it.
 FajirnaS (ID: S9G): It will be only prorated if the account is disconnected.
 FajirnaS (ID: S9G): For future convenience, you can also make a debit card or a credit card payment through the automated system, Dish Home channel 100, online at www.dishnetwork.com or by calling Dish Networks customer service hotline at 1-800-894-9131 with a $5 agent assistance fee.

 KELLY MADIS: HELL NO I WILL NEVER EVER USE YOUR PAYMENT SITE EVER AGAIN SINCE IT HAS ISSUES AND SCREWED ME OUT OF MOINEY
 FajirnaS (ID: S9G): You may use the option for payment.
 FajirnaS (ID: S9G): You may use the other option to make a payment.
 KELLY MADIS: AND TO HELL IF IM SCREWED OUT OF 5.00 TO TALK TO SOMEONE TO PAY SO THEY CAN SCREW SOMETHING UP, DISH NETWORK IS AS BAD AS DIRECT TV NOW
 KELLY MADIS: THATS WHY I REPORTED IT AND APPRENTLY IM NOT THE ONLY ONE WHO GOT SCREWED FROM A PAYMENT GLITCH ON YOUR SITE
 KELLY MADIS: IM NOT PAYING FOR SERVICE THAT ISNT ACTIVE WITH EVERYTHING IM SUPPOSE TO BE GETTING FOR MY MONEY
 FajirnaS (ID: S9G): I'm sorry to hear that.
 FajirnaS (ID: S9G): We really do not have way to restore the account if no payment is made on the account.
 KELLY MADIS: CONNECT ME WITH A SUPERVISOR
 FajirnaS (ID: S9G): I'd be happy to patch you thru to my Supervisor. Please give me a minute to get my supervisor.
 KELLY MADIS: FINE
 FajirnaS (ID: S9G): Please give me 1-2 minutes to check that for you.
 KELLY MADIS: FINE
 FajirnaS (ID: S9G): Thank you.
 KELLY MADIS: WHATS THE HOLE-UP
 FajirnaS (ID: S9G): I really apologize for any inconvenience.
 KELLY MADIS: IVE BEEN DEALING WITH THIS FOR 2 DAYS NOW
 FajirnaS (ID: S9G): I'm still waiting for available Supervisor to assists you with.
 FajirnaS (ID: S9G): Please hold a moment while I connect you.
 Ella (ID: Q3A): Hi, my name is Ella (ID: Q3A). How may I help you?
 FajirnaS (ID: S9G) has left the chat.
 Ella (ID: Q3A): Please give me a couple of minutes to review the transcript so I can better assist you.
 KELLY MADIS: I WANT TO KNOW WHY THE HELL A PRO-RATED AMOUNT IS JUST SLIGHTLY LESS THAN MY REGULAR MONTH SERVICE WHEN I WILL HAVE NO SERVICE FOR THE MONTH OF JANUARY
 Ella (ID: Q3A): What do you mean? The Pro-rated amount for which service?
 KELLY MADIS: JUST ANOTHER WAY TO RIP-OFF THE BLUE COLLAR PEOPLE IM ON A FIXED INCOME OF DISABILITY AND HAVE 2 YOUNG CHILDREN
 KELLY MADIS: FOR MY SATTELITE SERVICE DIDNT U JUST STATE YOU WERE READING WHAT WAS JUST DISCUSSED BETWEEN ME AND THE OTHER AGENT
 Ella (ID: Q3A): I am not done reading the previous conversation yet.
 KELLY MADIS: TO GET MY SERVICE STARTED AGAIN WHEN I CAN PAY IT AT THE END OF JANUARY WHEN I GET MY TAXES DONE
 Ella (ID: Q3A): One moment.
 KELLY MADIS: CONSIDERING MY BILL ISNT TECHNICALLY DUE TILL THE 17TH OF EACH MONTH
 KELLY MADIS: SO FOR JANUARY I WILL NOT REALLY HAVE ANY SERVICE UNTIL AFTER THE 20TH
 Ella (ID: Q3A): The account is scheduled to be disconnected on the 20th if there is no payment made on the account.
 KELLY MADIS: AND WHEN I DO GET MY TAXES I ALWAYS PAY FOR AT LEAST 3 MONTHS IN ADVANCE AND WAS CONSIDERING ADDING ANOTHER TV BUT IF IM GONNA GET SCREWIDERED THEN I MIGHT FIND ANOTHER PROV
 Ella (ID: Q3A): The balance will be adjusted for the services used before the account was disconnected.
 Ella (ID: Q3A): I am sorry that you feel that way.
 KELLY MADIS: YOU KNOW I READ THAT ALREADY WHICH IM SURE YOU CAN TELL SINCE I RESPONDED PREVIOUSLY WHAT I WANT TO KNOW IS WHY AM I PAYING SLIGHTLY LESS FOR FOR FULL SERVICE IM NOT GETTING
 KELLY MADIS: YOU ALL REALLY NEED TO STOP READING THE SCRIPT THAT TELL TO APOLOGIZE
 Ella (ID: Q3A): As I check the amount due will be $85.65 when the account gets disconnected.
 Ella (ID: Q3A): That is for service until 1/20/2012.
 KELLY MADIS: WHY CAN U ANSWER THAT WHEN I DONT HAVE FULL SERVICE THAT IM PARING FOR
 KELLY MADIS: I HAVE NO d**n SERVICE SO WHAT THE HELL AM I PAYING FOR
 KELLY MADIS: WHAT SERVICE TILL 1/20/12
 Ella (ID: Q3A): That amount is already adjusted from the time the account was interrupted.
 KELLY MADIS: THERE IS NOTHING SO WHAT IS IT WHAT CHANNELS AM I GETTING
 KELLY MADIS: YEAH KEY WORD INTERRUPTED MEANING NO SERVICE
 Ella (ID: Q3A): That was on 1/5. The prorated amount leaves charges for services used from 12/19/2011-1/5/2012.
 Ella (ID: Q3A): That total amount is $85.65.
 KELLY MADIS: OK SO NOW WHAT WILL BE THE EXACT AMOUNT TO PAY AFTER 1/20/2012
 Ella (ID: Q3A): That total amount is $85.65.
 KELLY MADIS: I MEAN EVERYTHING I HAVE TO PAY TO RESTORE
 Ella (ID: Q3A): That total amount is $85.65.
 KELLY MADIS: OK SO NOW WHAT WILL BE THE EXACT AMOUNT TO PAY AFTER 1/20/2012
 Ella (ID: Q3A): That total amount is $85.65.
 KELLY MADIS: I MEAN EVERYTHING I HAVE TO PAY TO RESTORE
 Ella (ID: Q3A): That amount plus one full month of service will be collected to restore the account.
 KELLY MADIS: AGAIN I WILL ASKED I MUST NOT BE SPEAKING OR TYPING CORRECTLY OR IN ENGLISH
 KELLY MADIS: THE COMPLETE AMOUNT PLEASE
 Ella (ID: Q3A): Do you wish to keep the same service?
 KELLY MADIS: IF I DIDNT I WOULDNT ASK FOR THE TOTAL AMOUNT
 KELLY MADIS: SINCE IM BEING SCREWED I GUESS IT MUST CONTINUR
 KELLY MADIS: SINCE OUR SITE HAS OBVIOUS ISSUES
 Ella (ID: Q3A): One moment.
 Ella (ID: Q3A): That is a total of $187.64 before taxes.
 KELLY MADIS: SEE GETTING SCREWED ON A MONTH TO MONTH ACCOUNT, CANT EVEN GET ANY EXTENSIONS EITHER, ANOTHER WAY FOR THE BIG CORPORATIONS TO SCREW THE LOW PEOPLE
 KELLY MADIS: SEE GETTING SCREWED ON A MONTH TO MONTH ACCOUNT, CANT EVEN GET ANY EXTENSIONS EITHER, ANOTHER WAY FOR THE BIG CORPORATIONS TO SCREW THE LOW PEOPLE
 Ella (ID: Q3A): I'm really sorry, Kelly but your account must be paid in advance to continue the service.
 Ella (ID: Q3A): This is the plan you were set up for.
 KELLY MADIS: SEE PAY IN ADVANCE AND HAVE NO SERVICE BUT STILL HAVE TO PAY MORE
 KELLY MADIS: YEAH I KNOW WHAT I HAVE GOT SCREWED INTO THAT TOO
 KELLY MADIS: HOW TO I GO TO A CONTRACT ACCOUNT BUT THEN AGAIN THAT COULD BE WORSE
 KELLY MADIS: I WAS NEVER GIVEN AN OPTION AS TO WHICH PLAN I COULD GET
 Ella (ID: Q3A): This is the plan that you qualified for.
 KELLY MADIS: DID THE READ THE PREVIOUS SENTENCE
 KELLY MADIS: HOW TO I GO TO A CONTRACT ACCOUNT BUT THEN AGAIN THAT COULD BE WORSE
 
 Ella (ID: Q3A): The plan you initially qualified for cannot be changed.
 KELLY MADIS: AND THE REASON IS WHAT
 KELLY MADIS: SINCE IVE BEEN WITH DISH FOR 2YRS
 KELLY MADIS: HELL I HAD MY CELL PHONE FOR 3 MONTHS ON A MONTH TO MONTH AND QUALIFIED FOR A CONTRACT PLAN
 Ella (ID: Q3A): If this account get disconnected, you will only be able to restart the same service.
 Ella (ID: Q3A): You will not qualify for other offers since there is already an existing account.
THEY ARE A DOWNRIGHT JOKE WITH THEIR CUSTOMER SERVICE.

I called the Executive Resolution Team Again and of course they still refuse to do anything and they keep stating that they are 100% certain they never have issues with their payment site. They are doing everything to cover their asses ithout trying to come up with a resolution and admitting that its a possibility that their site may have had some sort of glitch. THey are a joke of company my god there are always problems in the computer age.