Complaint Review: Dish Network
Dish Network Dishnet Promised the world, delivered half of the world Internet
*General Comment: Dear DIsh Network
Had to move and decided to switch to Dish to bundle tv and internet. First indication that I got ripped of was that I was promised a bunch of channels that I don't actually have unless I pay $50/month more for; they "farm out" the internet part to Century Link which is notoriously bad in regards to customer service - had I known that I probably would have never switched. A week later the tv satellite was hooked up...no problems there. The tech made sure to point out that I should give him all "10" scores on follow-up survey. Whatever. The following week (yes, they make you wait a week after tv hook-up), the Century Link tech shows up and says my inside line is not good and she can't possibly touch that and I would have to have someone else run a line. I happened to have a handyman there later and he did it in literally less than 2 minutes.
It didn't require going under the house, or climbing a ladder, it was something I could have done myself while she was there had I known how easy it was. I called the tech back after two days of no contact to see when she would come out again, she replied that she had nothing to do with that I needed to take it up with Dish. Called Dish about 12 times; online chat another 3 times, and am up to e-mail #10. They all tell me how important I am to them, I can have HBO for only $10/month for the inconvenience, and that they can't help me and I need to call some other number, and when I call that number they either 1) claim they can't hear me, 2) have too much background noise (kids screaming, etc.) to hear me, or 3) tell me that I have to take it up with Century Link.
Meanwhile, they have taken my payment promptly for internet I should have had on 11/01....it's now 11/19 and as far as I know they aren't planning to come out and finish the job. I tried finding phone numbers or web addresses for other entities in the company, maybe someone a bit higher who might actually listen to me and not just follow a script, but the e-mail address comes back "undeliverable". Years ago I had Dish and their customer service was great, but I absolutely will not recommend them to anyone anymore and I've posted warnings on Yelp, Google, Facebook, and have talked about my experience with every friend/acquaintence I have who ask for referrals. I may just bite the bullet and cancel with them and pay the damned monthly amount for two years so that I can go back to what I had, which actually provided customer service and internet.
This report was posted on Ripoff Report on 11/19/2016 02:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dish-network/internet/dish-network-dishnet-promised-the-world-delivered-half-of-the-world-internet-1338948. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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