Complaint Review: Dish Network
Dish Network hopper dvr, satellite dish provider deceptive sales tactics, false advertising, exobitant termination fees , Internet
*REBUTTAL Individual responds: contract
*UPDATE Employee: They do lie
*UPDATE Employee: Message from DISH Social Media
*Consumer Comment: I have Directv
*Consumer Suggestion: You know that piece of paper you signed when they installed their equipment?
The sales rep proceeded to tell me i would have a 100 dollar gift card, free blockbuster home service and 4 tvs connected to the satellite, Not once was the fact that there is a 2 year contract mentioned or the hefty termination fees.. They required a credit card to bill first month. big mistake on my part.
Consequently i call verizon for an issue with my internet and they inform me that they DO have Fios in my area! no idea how i ended up with dishnetwork.hmmm interesting.
So long story short i decide after several outages and inconsistent service, i called to cancel. They inform me that there is a $275 cancellation fee plus $17 per month remaining on the contract which is 23 months...,yes i've only had the service(if thats what u call it for 1 month) which totals $402!!!! Then if i want the montrosity that was put on my roof removed thats an additional $99! So in essence they want me to be stuck with the service. i even spoke with the "Executive resolution specialist" and got nowhere other than keeping the service and having then switch the equipment! No thanks, i will be writing to the FTC, FCC and anyone who will listen.
and as far as the "hopper" system, its worthless i have four tvs, cant use them all at once since the fourth one is what they call a "mirror" tv and only works to link in and watch one of the other tvs are watching or whats been recorded on the device!. I could probably write a book on how wrong ALL of this is, deceptive, false advertising and over the top termination fees. at least give the customer a trial period. all those incentives they brag about, thats only if you do direct pay from your credit card.
on top of it they dont care that i am a single mother on a fixed disability income. Oh and before i forget that credit card they used to open the account, yea thats where they want to charge the cancellation fee to! i cancelled that card number and blocked them from running any charges. Its been a headache and a half that no one should have to deal with....
This report was posted on Ripoff Report on 08/14/2012 06:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dish-network/internet/dish-network-hopper-dvr-satellite-dish-provider-deceptive-sales-tactics-false-advertisin-927320. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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