• Report: #825070
Complaint Review:


  • Submitted: Thu, January 19, 2012
  • Updated: Thu, January 19, 2012

  • Reported By: Bill Stark — San Diego California United States of America
Internet United States of America

DISH NETWORK Installed Dish Tv then didno honor the arrangement Internet

*UPDATE Employee: Employee

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I recently had an experiance with Dish Network as follows:
I own a rental property that employed a Dish Network account for about two years. I was happy with the service. On January 4th 2012 I terminated the account as my tenant requested an alternae service.
I returned all of the equipment as specified by Dish.
I had been happy with th past usage of Dish and inquired if Dish could be provided in my personal home on their promotional offers.
I called dish and was advised that I do not Qualify as I was a recent Dish subscriber.
I understood that these are the rules.
On January 17, 2012 I received a telephone call from a Dish representative inquiring about my interest in dish. I explained that I did make a request but "I did not qualify". The representative told me that he had authority and that "I do qualify" for installation on the new promotional plan.
I subsequently described my requirements as follows:

Install a Dish
Three HD TV's-Living room and two bedrooms
Request a DVR in the Living room with wireless acess to DVR
I own a HD Dish Receiver that can be used in the other bedroom.
A 200 channel package
He  quoted me a price of $45.99 for the first year then $63.99 for the following year.
 This include a movie page free for three months. Two year subscrption.
I agreed and scheduled an installation the next morning.
On January 18, 2012 the Dish Technician made the installation.
I find that the HD requirement in the Master bedroom requires another receiver.
I called DIsh an requested another HD receiver only to be denied.
I also learned that my cost would be $102/mon for the first year.
I spoke to a Mr. David Ortega (303) 942-8600 ex 81696
 He told me that I can cancel the order at no cost. The TV service was turned off!

This report was posted on Ripoff Report on 01/19/2012 08:20 AM and is a permanent record located here: http://www.ripoffreport.com/reports/dish-network/internet/dish-network-installed-dish-tv-then-didno-honor-the-arrangement-internet-825070. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: BeckiB@Dish Network - (USA)

Bill, I would be more than happy to review your situation and see what happened. I can certainly review the cost for you, and see why the account was turned off. Please send me an email with your account or phone number to: becki.barned@dishnetwork.com.  Thank you!

Becki Barned
Social Media Representative
DISH Network
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