I was initially excited about Dish and their Hopper concept. A subcontractor was sent to install a system on 9/5/12. A young man , who used all my old Directv connections, installed a Hopper in a room I asked him not to, but he assured us, it didn't matter, they all worked the same.The " Joey" units do not. The satellite dish only received a 40-55% signal strength, which he said was fine. It wasn't. He also stated if we weren't satisfied with it, we had 30 days to change our minds. Apparently it wasn't true. He also said we could record up to 6 programs at once, and watch live tv on a different tv. You can't. We lost signal the same day. And every day had to call customer service, who didn't have a clear mastery of the English language, and did not understand the problem. We requested a service tech to correct or just remove their equipment on the 9th. They couldn't send anyone until the 17th. This, to any reasonably prudent individual, is clearly misrepresentation of services, improper installation and a total breakdown of customer service.
When the actual Dish employee came out on the 17th, I advised him to cancel and remove his equipment. I had advised Dish on the 9th to cancel, and the rep said " wait until the tech comes out".
I was put on the phone and transferred 4 times, telling the same story. A third " specialist" said she was "getting approval from a supervisor to waive the early termination fee", when I was transferred yo an argumentative "Myra",.who repeatedly told me I would be charged $420 early termination fee. I stated since from day 1 that I had not had the service I was promised, that they were not in compliance with their own agreement, therefore no contract was in force. She just kept reading her cue card over and over, as she " understood my frustration", and she was going to charge my credit card $420. I called the bank immediately, cancelled my card, filed a chargeback on the initial $81, since no service was provided, and apparently, we will let s court decide. Dish, apparently, thinks merely slapping up substandard installation with a misrepresentation of what you can and can't do, is good business. It isn't. I will fight their effort to enforce a contract they never fulfilled their obligation on initially. Right is right.