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Report: #615192

Complaint Review: DISH NETWORK - Internet

  • Submitted:
  • Updated:
  • Reported By: Clint — Braselton Georgia United States of America
  • Author Not Confirmed What's this?
  • Why?
  • DISH NETWORK Internet United States of America

DISH NETWORK Warning: Dish Network engages in false advertising and over billing, Internet

*UPDATE Employee: DISH Network

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Dish Network is currently falsely advertising several items.

1) New subscribers can get up to 3 HD receivers free.  Prior to subscribing I specifically questioned the topic along with other advertised points and was told that the receivers are free and there is no monthly billing for the units. My 1st bill had an additional charge of $7 for each receiver beyond one.

When I called customer service I was told that only the installation of the receivers was free. Again, I specifically questioned this item prior to placing an order. I was then told that the telephone number on the sales flier was to an authorized 3rd party seller of Dish who had lied to me. Subsequent calls to the phone number got me in touch with Dish personnel not a 3rd party. Upon questioning, Dish customer disservice told me again that I was signed up by a 3rd party but they couldn't tell me the name of the company or provide another phone number.

2) When signing up for service with 120 channels or more you can get HD free for life as long as you don't cancel service.  My 1st bill not only charged for HD but also for something called "Platinum" for another $10 per month.

The customer disservice supervisor (who told me she doesn't have a superior) told me that to get free HD I needed to resign up to an additional contract on the internet.  Of course this means the start of a new date extending your ties to Dish in case of cancellation.

 

 

This report was posted on Ripoff Report on 06/19/2010 11:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dish-network/internet/dish-network-warning-dish-network-engages-in-false-advertising-and-over-billing-interne-615192. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

DISH Network

AUTHOR: MikeJH@DISH Network - (USA)

POSTED: Wednesday, December 22, 2010

Hello, my name is Kimberly Escobar. I work for DISH Network Customer Service. I ran across your post and first of all i would like to apologize for all the inconveniences you have experienced with DISH Network. Like you mentioned in your post 3 HD receivers are free in your initial set up how ever there are monthly fees for each additional receivers. I would be more then happy to help you get this resolved, to understand and take a closer look at the issue I would need some information regarding your account. Since this is a public forum/blog you can email me at kimberly.escobar@dishnetwork.com thank you

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