Report: #1324151

Complaint Review: Dish Network

  • Submitted: Tue, August 23, 2016
  • Updated: Tue, August 23, 2016
  • Reported By: Regina — Harrisburg Pennsylvania USA
  • Dish Network

    Nationwide
    USA

Dish Network Got screwed 2 times with Dish Network, guess I'm sleeping with them! Nationwide

*General Comment: Computers

*General Comment: Automatic Bill Pay

*General Comment: Automatic Bill Pay

Show customers why they should trust your business over your competitors...

 I have a big problem with Dish Network, this is the 2nd time they messed up my account. August 18, 2016 I called dish to tell them that I don't have enough money in my account to pay the whole amount, I pay $60.00 from the checking account and the $37.84 on my charge card. The man took the payments and insured me that I wouldn't get charged that one lump some of $97.84. Last night while at dinner, I looked at my Mobile App and seen my account was overdrawn. Dish Network took it upon themselves to not only take the $60 but they also took $97.84 without my authorization. I called dish to let them know of the situation, they said could refund me in 23 to 25 days which will be the next billing cycle! I told them to take me off of autopay, the woman in return said if I do then I would be paying $108. I still requested to be taken off. Then she said I would have to pay a prorated fee. I was furious, I told her I'm not paying anything else since they took 2 months of payments. This is the 2nd time they did this to me and something gotta give.

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This report was posted on Ripoff Report on 08/23/2016 01:09 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dish-network/nationwide/dish-network-got-screwed-2-times-with-dish-network-guess-im-sleeping-with-them-natio-1324151. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#1 General Comment

Computers

AUTHOR: James - (USA)

You would think with a company like Dish and Directv with their Computer Tech and Software Engineers. You would think they wouldn't be having problems like this all the time.

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#2 General Comment

Automatic Bill Pay

AUTHOR: James - (USA)

I've talked to a lot of customers and friends about Automatic Bill Pay. Seems everyone is getting the shaft in some way.  

I over heard a gentlemen yelling at AT&T Customer Service Rep yesterday. Concerning their policy about his account and I guess he did it last month also.

I may be bit old fashion when it comes to my bills, but I still receive a Bill by Snail Mail and pay by check. I do have a couple of  Bills setp on Auto Bill pay.

Paperless billing as been a pain in the butt for me. It saves them money, but doesn't save me anything . I still have to go to my email and print them out for my Tax Lady.

I just don't like it when someone has control of my money and then I have to fight them to fix their mistake.

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#3 General Comment

Automatic Bill Pay

AUTHOR: James - (USA)

I've talked to a lot of customers and friends about Automatic Bill Pay. Seems everyone is getting the shaft in some way.  

I over heard a gentlemen yelling at AT&T Customer Service Rep yesterday. Concerning their policy about his account and I guess he did it last month also.

I may be bit old fashion when it comes to my bills, but I still receive a Bill by Snail Mail and pay by check. I do have a couple of  Bills setp on Auto Bill pay.

Paperless billing as been a pain in the butt for me. It saves them money, but doesn't save me anything . I still have to go to my email and print them out for my Tax Lady.

I just don't like it when someone has control of my money and then I have to fight them to fix their mistake.

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