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Report: #1233865

Complaint Review: Dish Network - Nationwide

  • Submitted:
  • Updated:
  • Reported By: SmokingReb — Willow Springs North Carolina USA
  • Author Confirmed What's this?
  • Why?
  • Dish Network Nationwide USA

Dish Network Unauthorized charge without prior notification on debit card Nationwide

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I was a Dish Customer for over 4 years, no contract. During those years service was reduced for 1 month at my request. I did not have any service disconnects. I moved in December of 2014, requested the Dish service be installed at my new address. When the installer arrived he told me my old receiver wouldn't work, that I would need a new receiver. I owned my old receiver. He told me there were no replacement receivers available that I could purchase nor would I be given any credits for my old receiver. I had to up grade to the new receiver. Before he installed the receiver I had to talk to a customer service rep and tell them I was approving the installation of the new, upgraded receiver, the rep also confirmed I would now have to pay extra monthly. The installer had to return to install the antenna. As I was signing off on the final installation papers he says "Oh by the way a new contract was required" gave me my receipt and left. I'm 73, just moved, am emptying a moving container in between sleet and snow storms in December. I was stunned. I do not do contracts. Turn on the TV, they are fighting with Fox News, content removed. I'm a fan. Explained a lot. They weren't answering customer service calls. So; I took care of business, finished up my move, got all those loose ends tied up from moving, paid the bill at the end of December as usual, did some research and changed services to a different provider in early Jan.

Logged into my account at the end of Jan. was unable to get chat rep, still couldn't get through on phones. Tried to remove card from my account was unsuccessful. Tried to login to account the end of Fed., account had been removed, login had failed. Towards the end of March, received the boxes and paperwork to return the receiver. Boxed up, waiting for my son to find time to take me to UPS drop off, UPS shows up at the door, I give them the box. Got notification they had received the returns. Received a bill for shipping charges in April. At the end of April, they charged my card for over 200.00. I did not authorize that charge. This time I got through to a Rep, got moved up the chain since none of them could explain why I had been forced into a contract after over 4 years, no disconnects, history with the company. The final rep was supposedly in the Dish Presidents office, said the contract was required because of the new receiver, that I had been told the up grade would require a contract, (Really?), that they would reverse the charge if I became a dish customer again, and hung up on me. I received 2 emails a couple of days later that they are going to charge my card again for over 250.00 for unspecified charges on June 16th.

I am in the process of disputing the charges on my account for the April charges because they did not give me advance notice, do not feel I owe them a dime. Until December of 2014 if I had been asked, I would of recommended them. Now I have to say they are among the most unethical companies I have ever had the displeasure of dealing with. Established customers will get trampled on, good paying record doesn't count with these guys.  

This report was posted on Ripoff Report on 06/05/2015 06:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dish-network/nationwide/dish-network-unauthorized-charge-without-prior-notification-on-debit-card-nationwide-1233865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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