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Report: #690922

Complaint Review: Dish Network - Palatine Illinois

  • Submitted:
  • Updated:
  • Reported By: Brandy — Boulevard California United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Dish Network dept 0063 Palatine, Illinois United States of America

Dish Network Bait and Switch, False Advertising, Bank Scam Palatine, Illinois

*UPDATE Employee: Fees

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We recieved a flyer in the mail from Dish Network offering their get free HD for life program with a guaranteed low set price. We called and had service installed and signed the 2 year agreement. That was Jan. 15,2011. Today I found an unauthorized debit from our bank account for $49.99. I had my bank cancel our debit card and had to file a claim. Then while looking at our bill I noticed that our bill is $5.00 more than what we signed for. I started reading all the complaints on here and there are a lot of customers with the same situation.

Beware of this company and what they are doing. I did call as my bank told me to and the rep said there is no record on their part for the $49.99. The only explanation on the withdrawl is 4digitaltv.com lockout 01. The rep asked me to hold so I could speak to a supervisor. While holding they hung up on me.

Not only does your debit card get hacked but you get charged more than you sign up for without explanation or permission. This is very bad business practice and I feel unethical.

This report was posted on Ripoff Report on 02/04/2011 02:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dish-network/palatine-illinois-60055-0063/dish-network-bait-and-switch-false-advertising-bank-scam-palatine-illinois-690922. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Fees

AUTHOR: BeckiB@Dish Network - (USA)

POSTED: Friday, February 04, 2011

Hello!! I am very sorry about the experience that you have had so far with us. The charge of $49.99 is a charge that an authorized retailer would charge. Regarding the bill being higher, I would be happy to look into this and see what is going on. Please e-mail me at becki.barned@dishnetwork.com.

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