ED Magedson – Founder
DISH NETWORKHarrison County, West Virginia Wallace, West Virginia USA
Direct TV Direct TV Deducted $400 from my account after cancelation Wallace West Virginia
My Direct TV satellite stopped getting a signal on Sept. 7, 2013. When I called I was told that the earliest a tech could come out was in 10 days - On the morning of Sept. 17.
On Sept 17 I took the morning off work, but in the afternoon the tech called and said he couldn't make it.
I immediately called Direct TV and canceled my subscription. The person I spoke to agreed that no service for 10 days was a breach of contract and that I would be issued a refund check for $24 (approx). They told me they were sending a box to return the equipment and said I could come back as a customer at any time.
This morning (Oct 8) I checked my bank account, and sometime in the night, Direct TV deducted 392.99 from the credit card they had on file (I did not have direct payments). I immediately called and spoke to several people and their supervisors. They insist that I owe this money for early termination of my contract and said the conversations that I had with their people on September 17th essentially didn't happen. They also said that the tech said he came to my door on that date and that no one answered the door.
For one thing, I was not alone waiting for them to arrive. And, I have two big watch dogs that he would not get past if he came. DirectTV was essentially calling me a liar and said they would not refund my money.
I waited until after speaking to the fourth supervisor before calling my bank and getting the charge removed, so I am not out of money, but the person I spoke to threatened to ruin my credit rating if I did not pay!
This is an outrage! $400 is a lot of money to me. If I do owe this amount, why not send a bill or a notice ahead of time? I have canceled that card and will never do business with Direct TV again.
This report was posted on Ripoff Report on 10/08/2013 10:02 AM and is a permanent record located here: http://www.ripoffreport.com/reports/dish-network/wallace-west-virginia-26448/direct-tv-direct-tv-deducted-400-from-my-account-after-cancelation-wallace-west-virginia-1090359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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