• Report: #1091675
Complaint Review:


  • Submitted: Sun, October 13, 2013
  • Updated: Sun, October 13, 2013

  • Reported By: llc43206 — Katy Texas
Internet, Select State/Province USA

DISH Tv Hopper Contract Scam Internet Nationwide

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In April 2013, I called Dish to start satellite tv service. I told the guy that I talked to that I did not want a contract and that I wanted the month-to-month plan.  I told him that I wanted the Americas Top 200 plan.  He asked me if I wanted the free Hopper upgrade.  Before I said yes, I asked him if it was completely free, and he said yes.  He didn't say anything about this having a 2 year contract, or I would have said no.  From the very beginning, I have had nothing but bad service and bad customer service.  Every time it sprinkles, I lose my signal.  On Friday, 10-11-13, my Hopper stopped working.  I called DISH on Saturday morning, and they said they would have to send me a new Hopper via UPS.  I told them that this was not acceptable as I had 16 people coming over that night to watch the fight and I had 8 kids at my house for the entire weekend.  Customer service rep ID# 818 told me that he would have a new Hopper sent overnight via UPS and that they would waive the $20 overnight shipping fees.  I didn't go to breakfast with my family on Sunday morning, and didn't go to church on Sunday morning,  I didn't go to lunch with my family on Sunday.  Why? Because I was waiting for UPS to deliver a new Hopper.  I called DISH back Sunday afternoon to get the tracking number and was told that they don't process the order for the Hoppers until Monday, so there was no way I was going to get a Hopper delivered today.  They told me that I wouldn't get it until Thursday, 10-17-13!  I told them that I wanted to terminate my contract, and this is when I found out that I am in a 2-year contract!  Every word that they told me every time I spoke with someone was a complete lie!  Do not get Dish.  Their sevice, equipment, and customer service is THE WORST EVER!!!!! 

This report was posted on Ripoff Report on 10/13/2013 03:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dish-tv/internet-select-stateprovince/dish-tv-hopper-contract-scam-internet-nationwide-1091675. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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