Back in October, I switched from DirectTV to DishNetwork, which was offering far cheaper rates. I was told the technician would arrive on Monday. He arrived on Sunday, when I was out of the country, but my house sitter let him in. I returned home on Monday but could not get around to watching TV for a week, when I learned the technician had not programmed the Remote. I tried, but the owner's manual is the most complex gibberish I have ever read - and I won a lot of awards for writing technical communications. I tried to have a chat with dishnetwork to help me figure it out, but it was hopelessly complex. I told the chat guy I was going back to DirectTV, he wrote back, "I can help with that" and in 10 seconds my phone rang. It was directv, and I signed up, and the tech arrived in two days, set up new gear, and we programmed everything in seconds. I have paid three bills from dishnetwork, but learned today - 3 months after I cancelled - that dishnetwork has just charged my CC with $402 for something, without even sending me a bill. I tried to call dish, but was immediately switched to some guy trying to sell me a cruise to the Bahamas, and when I explained I wanted dish billing, he said, "Well, good luck with that." So, I have paid about $600 total to dishnetwork for 9 days of awful service, with awful equipment and inscrutable owner documentation. I feel like I was set up, and that this is the way dish must make its money, by making people so dissatisfied they quit, then charging them outrageous fees.
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