Dishnetwork Dish No refund Englewood Nationwide

In June 23rd dishnetwork was paid by accident thru the bill pay of the bank and they keep saying they can not find any record of it! But I have proof of electronic Payment to their outfit in Palatine,Il. with a dept 0063 being the payee. My payments would go thru bill pay at the bank and they gave me all the info they have as the file trace# and Acct# that this money was suppose to have been charged to but the people at their 18003333474 number keep saying they have to record of this. So lawyer up or have your bank help you fight this scam that dish has going on and nobody will answer the phones at their Headquarters in Colorado they are one of the worse if not he worse companies to deal with.