• Report: #914102
Complaint Review:

Divorce Do It Yourself

  • Submitted: Wed, July 18, 2012
  • Updated: Wed, July 18, 2012

  • Reported By: beautytn — Memphis Tennessee United States of America
Divorce Do It Yourself
Lansing, Michigan United States of America

Divorce Do It Yourself https://www.document-do-it-yourself-service.com Ripped off by Online Divorce Assistant Service And Never Received Services I paid For! Lansing, Michigan

*UPDATE Employee: Rebuttal by Customer Service - Document-Do-It-Yourself-Service.com

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This company advertised a low cost Divorce Form preparation service.The one I purchased was the  Missing Spouse Packet for 237.00 dollars.Well I had to fill out all my families information on these forms and upload them back to the customer service website.After numerous attempt to upload,I always received a error message.So I kept calling and bugging them about the service,look I want to talk to a Manager.So finally 3 weeks after I paid for the service a Manager called me.He sent me a link to teamviewer so he could help me upload my papers and see what the issue was.Well I kept  contacting them cause I never got anything sating my papers where ready.So after a month passed,a CSR told me my money would be refunded because they didn't have the forms to complete my paperwork.So 2 weeks pass and I am still contacting them all I get is a Manager will call everyday that's all they told me.Did a Manager ever call me even now? NO.So I have been calling and emailing and still not getting the results I want.I want my money back, I did not get anything out of this situation but a hard time and alot of stress.237.00 dollars is alot money to lose when you are on a fixed income with small children.How could a company be so evil!This company has very poor business ethics and I am gonna be the one to take them down.I will not stop until I get what is owed to me and more because they have caused me too much stress.My advice never trust a company like this and they have the nerve to use Gods name in vain.The nerve to tell me have blessed day.In the end good prevails over evil Document Do It Yourself divorce.I am coming for you with all of me and I will take that company down.They basically take people names,ssn,money everything all your personal info.I will make sure to file a Identity Theft Report cause this company cannot be legitimate at all.

This report was posted on Ripoff Report on 07/18/2012 06:24 PM and is a permanent record located here: http://www.ripoffreport.com/reports/divorce-do-it-yourself/lansing-michigan-/divorce-do-it-yourself-httpswwwdocument-do-it-yourself-servicecom-ripped-off-by-onlin-914102. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Rebuttal by Customer Service - Document-Do-It-Yourself-Service.com

AUTHOR: Customer Service - Document-Do-It-Y - ()

Hello There.

This is John in Customer Service.  It sounds like you have had a hard time withm the upload system for the Portable Divorce Questionnaire. Let me take care of that for you.

I have heard of malfunctions occasionally concerning older computers running (more than 5 years old.) Windows XP.  However, other older computers, running Windows XP, seem to get along just fine.  It might be a specific brand of computer that has those problems. However, as noted in the instructions that come with the Portable Divorce Questionnaire, you can simply deliver it to us by: upload, email, fax, or regular mail. So, there are lots of ways to get the Questionnaire to us.

As for identity theft. This one comes out of left field.  There are a few things the reader of this report should know.

1. We process our customers legal documents. (in this instance: a divorce)

2. The local county courts in the United States require a certain amount of information on their court forms such as address, phone number, (last 4 of SSN), etc etc.This information goes onto the court forms.

3. We dont collect personal information at all. We DONT WANT IT. We only need the bare essentials to satisfy the local county courts paperwork, such as: last 4 of SSN, last 4 of Drivers License. As you can see, not much can be done with this minimal information. If the court requires a full SSN, we have a space provided in the forms themselves so you can simply type it in. No problem.

4. We destroy all customer records after a certain period of time.

As you can see, we attempt to take very good caution concerning the small information that we do get.

Concerning the issue of us not having the proper court forms for your area, this does happen sometimes.  About every year or two, just about every county court in the United States changes some of their forms. So, we update them as well. However, sometimes it takes us a few months to get the new forms. We are very sorry if this happened to you.

It has been a few months. Contact us back please and we can take care of your refund, if it hasnt been done already. Most likely the refund has been completed. All refunds, once approved, go out on Fridays. Thank you

John Customer Service
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