Complaint Review: DLL Suite - Internet Internet
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- Author Not Confirmed
- DLL Suite Internet United States of America
- Phone: 1 (650) 963-5701
- Web: www.dllsuiute.com
- Category: Software
DLL Suite DLLSuite Software Does Not Work, Company Stalls Refunds - Then Does Not Reply Internet, Internet
*Consumer Comment: Totally different experience with FastSpring
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Warning about this company's software called DLL Suite. It simply does not work. And your refund request will be stalled or ignored!
The company offers a 30-day money back refund, but when you request the refund you are put into an endless loop of the exact same e-mail asking for details about your order. E-mails to other departments in this company are ignored.
After the sale support is done by a different company, Avangate who can only request the refund for the software. They are powerless to give the refund.
Be warned about this company's software. The web site is filled with apparent customers who claim the software is everything short of a miracle.
This report was posted on Ripoff Report on 12/27/2011 05:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dll-suite/internet/dll-suite-dllsuite-software-does-not-work-company-stalls-refunds-then-does-not-reply-i-814189. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Totally different experience with FastSpring
AUTHOR: MDavidCrompton - (United Kingdom)
SUBMITTED: Tuesday, April 05, 2016
I am not sure how I managed to purchase DLL Suite from FastSpring, it was probably one of those things when you are trying to download something you want but actually wind up downloading something they are advertising.
I was then stupid enough not to notice a monthly payment going out via PayPal for all of 4 months. When I read comments on this site I concluded that I had been well and truly stuffed.
However, that is when it all changed. I contacted Fastspring who acknowledged immediately and then contacted me within a few hours with full details of my accidental purchase. I replied explaining that it had all been a mistake and asking if I could have some compensation whilst recognising that it was my fault and that they must have incurred costs. I had a very quick and friendly reply stating that my case was being looked at.
Within 24 hours they had refunded all the money I had paid over a four month period.
Alltogether one of the best experiences I have had of dealing with an internet company when something has gone wrong
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