Complaint Review: DLP Lamp Source
DLP Lamp Source DLP lampsource.com Faulty Advertising, Refusing to compensate for loss Internet
*Consumer Comment: many transactions with dlplampsource
*Consumer Comment: DLP Lamp Source doesn't send replacement lamps to rule out faulty lamps
*REBUTTAL Owner of company: DLP Lamp Source - Factory Original Projector Lamps
*Author of original report: Response to DLP Lamp Source regarding my complaint
*REBUTTAL Owner of company: Rebuttal to Customer Complaint
Ordered a replacement lamp for my Sony TV. The lamp failed to work. After contacting DLP LampSource they refused to send me a replacement and insisted that it was a Balast issue and that I have a Sony tech come out to troubleshoot the problem. Before I did this I asked them to send me a new lamp, JUST TO BE SURE that the lamp was not the problem... they refused.
Needless to say that when an AUTHORIZED Sony tech came out and installed a "FACTORY" lamp it worked perfectly and of course the Balast on my TV was not a problem.
Although they agreed to give me a refund on the lamp they refuse to compensate me on the over $100 additional expense for an original lamp and a factory rep as they recommended.. Hard to believe I know..
Don’t waste your money.. get a Factory Lamp!
This report was posted on Ripoff Report on 03/07/2011 06:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dlp-lamp-source/internet/dlp-lamp-source-dlp-lampsourcecom-faulty-advertising-refusing-to-compensate-for-loss-int-703976. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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