This company is horrific!! They never return phone calls. They could care less if there's anything wrong with the apartment. It takes weeks to get anything fixed. Here's what happened in the only 5 months that we lived there!!
When I picked up the keys for the apartment, the woman that was supposed to be there never showed up. I sat outside for 45 mins waiting for someone to show up. Then, there were multiple errors on the lease (that were fixed). It was also mentioned, as we were going over the lease, that there used to be a frat house next door. This was the first mention of a frat house that I had heard of & the frat house is in fact still there. We had to call the police on them numerous times while living there. Towards the end of us living there, we moved our bed into the living room because they were so loud. The house is not labeled as a frat house, & it is not fair that your company is not giving prospective tenants a warning about this.
I did a walk through before moving anything over. The bathroom in the master bedroom had a tub leak & the bathroom in the hallway had a toilet leak. The apartment had been empty for 2 months before we turned our application in. Why were these leaks not fixed? I called Tom, the maintenance guy, that day & waited over 6 hours before he finally called back. Luckily, the toilet only sprayed water everywhere when flushed; otherwise our apartment would have been flooded by then!
It couldn't possibly have been cleaned in the 2 months since the previous tenants moved out! There were brown splatters on the counters & a thick layer of dust. The carpet & linoleum floors were filthy!! The refrigerator & freezer were also disgusting. I spent over an hour scrubbing them out before I felt I could put my food away. There was also a food wrapper in the freezer!
After I called & complained, Shawn (building manager) did come over & clean. But, I still had to do a heavy duty cleaning before moving anything in.
The window screen in the extra bedroom had a large hole in it; there were bugs everywhere.
When moving in, we noticed mildew under the kitchen sink. Come to find out, there were not 1 but 2 kitchen sink leaks! That brings us to 4 leaks now! 1 of the leaks was aggravated by the dishwasher running, making it unusable. We called Tom first thing Sunday morning (as it was too late on Saturday to call him) & we were told there was a meeting Monday morning & to expect someone to come between 12-1pm on Monday. He said this was the soonest he could get them fixed. I waited & waited & waited on Monday & finally called about 130pm.
I was basically called a liar & told that he never said a specific time but instead that someone would call us. He was incredibly rude & finally said that Rigo (handy man) would be calling me to come fix them. So apparently my husband & I are both delusional as we both distinctly remember the conversation with Tom on Sunday, where he stated someone would be there between 12-1pm. Regardless, Rigo did come on that Monday to fix the leaks.
I called the office a few days after we moved in to voice my concerns. I started with the words "There are a few problems..." when I was told by Kathy to turn in my walk-through checklist & promptly hung up on.
In addition to the above problems, we also had to have the mildew/moldy board under the kitchen sink replaced, a bread board made (as there was just a gap where it should have been), all of the outlets in the apartment replaced (as they were all either nonfunctional or too loose to hold a plug), & a new stove had to be installed (as the previous stove had a dysfunctional pilot light). All of these repairs were dragged out & time consuming. There were times where I had to call Shawn & Rigo multiple times before I would finally get to talk to someone. They rarely, if ever, returned my calls. It took months before everything was fixed; at least what was a necessity.
We called to put our 30-day notice in. We were told to email the notice in writing as well. I promptly emailed at the apparently nonfunctional email address. I received no reply or confirmation. I sent a 2nd email. I also called the office that same day & ended up leaving a message. I did not receive a response. My husband called the office again & also left a message. This is pretty typical as it seems no one is ever there to answer the phone. We finally received a response, confirming our move out date. Our last month's rate was to be prorated.
We then received a letter, attached to our door that stated we still owed $450 & a late fee. It said we needed to pay up, move out, or risk getting evicted. Sadly enough, we weren't really surprised that someone had, again, dropped the ball. But it was still frustrating to be getting this when we had been told our move out date was confirmed. The following day, I called & was told it hadn't been updated. How nice.
We ended up moving a week early. Even cleaned the apartment (much better than when we moved in).
LONG BEACH, California