• Report: #802352
Complaint Review:

dollar general

  • Submitted: Mon, November 28, 2011
  • Updated: Mon, November 28, 2011

  • Reported By: u.s.citizen — pleasant lake Indiana United States of America
dollar general
538 E Albion St, avilla, in 46710 Goodlettsville, Tennessee United States of America

dollar general consumer beware of deceptive trade practices and fallout Goodlettsville, Tennessee

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

In the small town I work in, DOLLAR GENERAL is the only store [other than conveinence stores] to shop. I was stopping in to DG at least 3x a week. I work in a nursing home. I pick up items for residents who are unable to get out and pick up needed items for themselves.

On Nov 25,2011 I went into the DG store in Avilla, IN. I made several purchases. I had been given three $5 dollar off coupons that DG had sent to people living in the area for their grand opening of their new location. I do not live in the area so I did NOT get these coupons.

I am an extreme couponer. I also worked retail in the past. For a coupon to expire there has to be an expiration date ON THE COUPON itself. There was no EXP date on any of the coupons. I used one of the coupons the day the person gave them to me [he said since i put my own money out for the residents, he wanted to give these to me.] I used another one in FT WAYNE, IN on Nov 16, 2011 with no problem. I attempted to use the last one on Nov 25, 2011. At that time i was told the coupons had expired on 11/4/2011. When I stated that the coupon had no EXP _ON THE COUPON_ per federal guidelines, they still refused to take the coupon. I paid for my items [using my debit card] and then asked to speak to the manager. The manager refused to honor the coupon. When I stated my displeasure the manager said if i didn't like it i could return my items. I decided to leave and contact the home office on Monday.

While driving home, I changed my mind and decided to return the items that day. So I returned the items.

The next day I stopped and got gas. When I attempted to pay for the gas my debit card was declined. Even tho I had just been paid the day before and had checked my balance before shopping at DG. I had to call my DIL to bring me money to pay for gas. I then called my debit card company to find out what was going on.

Seems DG has placed a hold on funds [why not just the amount of the items i do not know] for the full amount [over $1000]. I was told I would have to fax the debit card company proof of the purchases and then proof of the return. After that I was told it would take up to 90 days to release the hold on my money.

So I have no money to buy food for my children, no money to pay my light and gas bill, and no money to buy my son's medication that runs out in 2 days for a life threatening medical condition. And because of all of this, I now have to stop future direct deposits to this card which will result in delays in my next check...........all at christmas time [which there will be no christmas this year for my family, as my next check, when i get it, will go to pay bills and penalities for late payments].

and DG response to all of this?

SO WHAT. Don't like it, I don't have to be a customer!

So customers beware! DO not use a debit/credit card at this store and then make a return. It will be a nightmare to beat all nightmares!

This report was posted on Ripoff Report on 11/28/2011 10:45 AM and is a permanent record located here: http://www.ripoffreport.com/reports/dollar-general/goodlettsville-tennessee-37072/dollar-general-consumer-beware-of-deceptive-trade-practices-and-fallout-goodlettsville-t-802352. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on dollar general

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?