Report: #1403430

Complaint Review: Dollar General

  • Submitted: Sun, October 01, 2017
  • Updated: Sun, October 01, 2017
  • Reported By: fedup — Russell Springs Kentucky USA
  • Dollar General
    1625 Hwy 910
    Russell Springs, Kentucky
    USA

Dollar General DG Buyer beware Prepaid Cell Phones Russell Springs Kentucky

Show customers why they should trust your business over your competitors...

 On September 30 I purchased a Verizon pre paid cell phone plus minutes to set the phone up with. prior to purchasing the phone I had asked were they able to get signal and use the Verizon phone in this area. Clerk had said yes, but not at the lake. Not a problem for me, I don't live near the lake.
 
As said bought the phone brought it home charged it up and followed the prompts to set phone up. Went through the steps and the phone said that is could not be registered and gave an 800 number to call. I went on line to vzw.com/activate and tried to enter it that way, ploblem the system is only set up to buy into a contract amount, and I had already purchased the mins. Also I DO NOT use credit cards.
 
So i went back to the phone, tried to set it up again, another fail. I called the 800 number and it was NOT Verizon, BUT Bluegrass cellular!  They had no clue as to why a Verizon phone was giving out their number, other than maybe a tower was picking it up. The Bluegrass person was very nice and connected me to Verizon, which was a joke, as she said I should have known and that this number was NOT for prepaid phones, only contract phones. She then gave me a number to call for prepaid phones, I was not able to talk with anyone. Just an automated system.

At this point I was nOT able to set phone up and had NOT scratched the back of the phone minutes off. I returned to the store and told them the story, how the phone was not able to be set up, and that the minutes were not used or the code was not scratched off.

Manager told me she could refund the phone amount but not the minutes. I asked why?, when they were NOT used or scratch off. She said it is the stores policy. I asked why is this store selling phones and minutes to people that are unable to be set up? She said " it is what they send for them to stock"  So now I ask can I at least have a store credit for the amount. NO she said! This is a huge win for Dollar General! A BIG RIP OFF!

So there you have it, a store that sell phones that can not be set up and they know this I'm sure. That store was able to make a cash sale and the product was not able to be used! 

Also the clerk/manager kept my original recipt! 

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This report was posted on Ripoff Report on 10/01/2017 03:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/dollar-general/russell-springs-kentucky-42642/dollar-general-dg-buyer-beware-prepaid-cell-phones-russell-springs-kentucky-1403430. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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