ED Magedson – Founder
Dollar Rent a CarLockbox 2190 Tulsa Oklahoma College Park, Georgia United States of America
To Chase Cardmember Service:
I am formally notifying you that I dispute the $25.25 amount charged to my account on September 17, 2010 by DOLLAR RENT A CAR ATLC11.I launched the dispute on October 6th, 2010 in my phone conversation with Chase representative Michelle Corpe. I am continuing this dispute after disappointingly hearing from Chase representative Aldwin Balde (in a 12-3-2010 phone conversation) that the case had been closed after receiving (over-abundant but inadequate) paperwork from Dollar Rent a CarI received the same on 11/30/2010. Here are the facts:
1) On July 2nd, 2010 around 2:30pm, I rented a red convertible Ford Mustang from the Dollar Rent a Car Atlanta Airport location.
2) I drove the car with my family to our mountain cabin in Sapphire NC and then back to Atlanta GA, which is approximately 320 miles roundtripI had driven 414 miles total.3) On July 5th, 2010 around 5:20pm, I returned the car .
4) On September 21, 2010, I received a notice from Dollar Rent a Car (from their Vehicle Violations Team) stating that I had incurred an unpaid-for toll charge on July 5th, 2010 at 12:47 am, and that I owed associated fees ($25 administration fee).
5) On September 25, 2010, after failing to reach a live person on their contact phone number, I emailed my response/inquiry (copy enclosed) to their listed email address. I had performed online research regarding similar occurrences with Dollar Rent a Car in which there were many accounts of apparent billing fraud. To date I have not received a response.
The purported violation is alleged to have occurred in Orlando Floridamore than 470 miles one way (940 miles round trip) from rental location. How could this be accomplished if I only drove 414 miles total (per Dollar Rent a Cars own documents)? Furthermore, I formally state (& can furnish further proof if necessary i.e. affidavits etc) that the rental car in question was parked next to our cabin in Sapphire NC on the date/time in questionnobody was driving the car on a Monday, 45 minutes past midnight. Finally, the rental car did not pass through (or drive on) any toll roads during the entire rental period.
Apparently, in their attempt to paper your dispute department, Dollar Rent a Car neglected to send a copy of the alleged toll violation. In their response, they stipulate that your dispute department must first waive the Excessive Documentation Fee before they furnish the copy in question. (They could have easily sent a copy of the alleged toll violation instead of multiple superfluous documents.) Obviously practiced in dealing with your dispute department, they shrewdly deduced that their unsubstantiated (but prolific) documentation would resolve the dispute in their favor.
Here is what I demand (& your department should have insisted on) from Dollar Rent a Car: An official copy of the alleged toll violation in questionperiod. As your decades long customer (and as a significant business customer) I expect no less. I am disappointed with Chase that my interests to date were not protected, and do not want to invest more needless time in defending my position. Again, I want to see a copy of the supposed violation.thanks.
EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO: Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E. According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days. If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges. Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER! Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get. And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state. Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth. If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form. CHARGES TO YOUR CREDIT CARD If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here. Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
This report was posted on Ripoff Report on 01/30/2011 03:17 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dollar-rent-a-car/college-park-georgia-30337/dollar-rent-a-car-fraudulent-toll-charge-scam-college-park-georgia-editors-sug-688743. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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