My Dollar rental record is YP2048793
I arrived at IAH (Houston International) on 1/28/13. I travel to Houston once a month and always rent a car. I am 50 years old, and probably have spent an average of a week per month renting a car for the last 25 years, so I am not new to this game.
This was the first time I had rented from Dollar in a long time. At the desk, I specifically told the agent that I did not want any insurance, that I did not want to pre-pay for gas, and that I did want the electronic toll option. She was very friendly, and asked me to "sign here".
Minutes before returning the car on 1/31/13, I filled up at EXXON MOBIL 47943279 (which is literally across the street from the airport) for a total of $30.70. The needle was way past full.
When I returned the car, I was asked for a receipt for gas by the return agent. [continued below]....
..... I told her that I did not have one, but that I filled up across the street, and she could see that the tank was full. She said it was a requirement; with no receipt she would have to charge me for "a gallon" of gas. I showed her that the tank was full. It did not matter. The ONE GALLON of gas cost me $20.55.
She then printed the receipt. I was charged a total of $95.96 for insurance. I indicated that I had specifically informed the desk agent that I did not want insurance. She told me to refer to my contract. I asked to speak the manager.
The manager, who told me his name was Stan Jones, basically laughed in my face. I needed to get to my plane, so I had no choice but to leave.
From the terminal, I called Dollar Customer Service, and their response was that I had signed a contract agreeing to pay for all charges, and there was nothing they could do.
Last, I called Hotwire, the company that had arranged the reservation. My husband and I are loyal customers, and we spend upwards of $10k a year with them. They listened to my story, and immediately awarded me $150 in Hot Dollars. HOTWIRE ROCKS! I have never had such a negative experience with a rental car company, and I WILL NEVER RENT FROM DOLLAR AGAIN!
I have complete documentation on everything stated in the above message.