Report: #1041560

Complaint Review: Dollar Rent A Car

  • Submitted: Sun, April 07, 2013
  • Updated: Sun, April 07, 2013
  • Reported By: Karin — Riverside California
  • Dollar Rent A Car
    Dollar Rent A Car Location at IAH (Houston)
    Houston, Texas
    United States of America

Dollar Rent A Car insurance, gasoline, rental car Houston, Texas

Show customers why they should trust your business over your competitors...

My Dollar rental record is YP2048793

I arrived at IAH (Houston International) on 1/28/13.  I travel to Houston once a month and always rent a car.  I am 50 years old, and probably have spent an average of a week per month renting a car for the last 25 years, so I am not new to this game.

This was the first time I had rented from Dollar in a long time.  At the desk, I specifically told the agent that I did not want any insurance, that I did not want to pre-pay for gas, and that I did want the electronic toll option.  She was very friendly, and asked me to "sign here". 

Minutes before returning the car on 1/31/13, I filled up at EXXON MOBIL 47943279 (which is literally across the street from the airport) for a total of $30.70.  The needle was way past full.

When I returned the car, I was asked for a receipt for gas by the return agent. [continued below]....
.....  I told her that I did not have one, but that I filled up across the street, and she could see that the tank was full.  She said it was a requirement;  with no receipt she would have to charge me for "a gallon" of gas.  I showed her that the tank was full.  It did not matter.  The ONE GALLON of gas cost me $20.55.

She then printed the receipt.  I was charged a total of $95.96 for insurance.  I indicated that I had specifically informed the desk agent that I did not want insurance.  She told me to refer to my contract.  I asked to speak the manager.

The manager, who told me his name was Stan Jones, basically laughed in my face.  I needed to get to my plane, so I had no choice but to leave.

From the terminal, I called Dollar Customer Service, and their response was that I had signed a contract agreeing to pay for all charges, and there was nothing they could do.

Last, I called Hotwire, the company that had arranged the reservation.  My husband and I are loyal customers, and we spend upwards of $10k a year with them.  They listened to my story, and immediately awarded me $150 in Hot Dollars.  HOTWIRE ROCKS!  I have never had such a negative experience with a rental car company, and I WILL NEVER RENT FROM DOLLAR AGAIN!

I have complete documentation on everything stated in the above message.
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This report was posted on Ripoff Report on 04/07/2013 10:07 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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