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Report: #723756

Complaint Review: Dollar Rent A Car - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Elizabeth Wheatley — Morrisville Pennsylvania United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Dollar Rent A Car only box number listed Internet United States of America

Dollar Rent A Car double billed, hidden charges Internet

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I rented a car through Dollar Rent a Car.  I picked up the car in Tampa, Florida and made arrangements to drop off the car in Fort Lauderdale.  When I looked at my bank statement, I noticed that Dollar had double billed me.  I originally prepaid the rental back in March for $270.  When I got to Tampa to pick up the car, I had to pay an additional $305.00 for insurance ($36.99 a day) numerous charges such as "CONFEERECCHG" ($35.61), state tax, a prepaid "PASS 24" to go through tolls on the ez pass, Florida surcharge, and energy recovery fee.  The mileage was listed as unlimited.

When I called Dollar to explain why they had charged me $305, and $407.42, they could not itemize or explain this.  The only thing I was told was there was an "adjustment" to my final bill because I did not drop off the car at the correct location.  Apparently they had me listed as having to drop off the car at an off-airport site in Fort Lauderdale and I dropped the car off at Fort Lauderdale airport instead.  So I had to be charged an extra $97 for this. 

Even with this explanation, it does not explain why there are two charges.  One of the charges should be a credit and one should be a debit.

This company has ripped me off big time and double billed me.

This report was posted on Ripoff Report on 04/29/2011 02:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dollar-rent-a-car/internet/dollar-rent-a-car-double-billed-hidden-charges-internet-723756. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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