Report: #1351800

Complaint Review: Dollar Rent A Car

  • Submitted: Tue, January 24, 2017
  • Updated: Tue, January 24, 2017
  • Reported By: spencer4571 — San Diego California USA
  • Dollar Rent A Car
    1150 N Alma School Road O-5
    Meza, Arizona
    USA

Dollar Rent A Car TOLL CHARGE SCAM! BEWARE! Chicago Illinois

*Author of original report: Update: Case Resolved!

Show customers why they should trust your business over your competitors...

  People read this very carefully. On Sep 6, 2016 I rented a car from Dollar Rent A Car for 6 days.  When I rented the car it was filthy and it had scratches all over it, but because I was already tired I took the car. I returned car on 9/13/16 and realized that they charge $56 facility fee and $18 concession fee and $21 in sales tax. So my bill went from $168 to $284.21. I thought the charges were ridiculous but whatever.

On Jan 13th 2017, I received a notice from their office stating I did not pay certain toll charges totaling $3.40 and assessed $15.00 adminstration fee per toll which was totaled to be $33.40. I carefully examined the notice. The claim stated the toll happened on Sep 6, 2016 at 6:42pm and another at 7:00. I thought it was strange because I went to Great Lakes, Illinois from Chicago O'hare Airport after picking my car at 2:47 and went straight to Hotel which was 30 miles North of car rental place and never left for the remainder of the day.

I called the place I told them that I was never at those tolls and to send me some proof. They said that unpaid tolls are sent in form of a report from Illnois Tollway, which is not true. So basically, they have no proof. Then they had the nerve to ask me proof I was elsewhere and I told them, " You are the ones that are sending me a bill, the burden is on and I am not doing your job." They immediately started telling me that customers could be lying and I was like, "Really?"

They then tried to give a courtesy waiver of charges and it would take 5 days. While during the time, I investigated myself to make sure that I did not make a mistake. And this is what I found:

The Tolls were located on Army Trail Rd and OHare(East) in which I was nowhere near those areas. So when I googled the tools, I noticed that the tolls were more than 18 minutes apart. My car was 4 cylinder Blue Elantra and during rush hour times, there is no reasonable way to get arrive at those tolls between tolls in 18 minutes. 

So upon discovering this I sent an email stating my findings and told them I was not paying. I even placed a block on my card as they stated that they were automatically going to charge my card.

Their last email stated that my case has been moved up to management.

The point is that no customer should be treated like this and if a company has a nerve to charge an adminstration fee per toll they need to make d**n sure that people did it. Also, i am not paying for phantom toll charges!

I will update the outcome of this!

 

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This report was posted on Ripoff Report on 01/24/2017 07:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dollar-rent-a-car/meza-arizona-85201/dollar-rent-a-car-toll-charge-scam-beware-chicago-illinois-1351800. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Update: Case Resolved!

AUTHOR: - ()

So after a couple of weeks. My case was escalated to management. After several days I received this email from them:

This is email I received.

Dear Steven Spencer ,

Thank you for contacting the Dollar Toll and Violation Processing Service Center. We are happy to assist you with Notice Number 7461765335592.

After concluding our research, we have adjusted the remaining balance in full for the amount of $18.40.  Please allow up to 5 business days for the adjustment to be processed.

We are committed to providing the highest level of customer service. For additional information, you may contact us by email, phone, or visit our website, www.dollarrentalfine.com. You will need your Rental Agreement number and last name to access the information online.

Thank you for choosing Dollar.

Beatriz R. | Violation Support Specialist

Dollar Toll and Violation Processing Service Center

Phone: (877) 759-5823 | Fax: (602) 532-7211

DollarRentACar@atsol.com | www.dollarrentalfine.com

 

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