Dollar rent a car Toll Pass fraud - never use this company New York JFK New York

Please read very carefully and beware of Dollar's PlatePass toll FRAUD. We were charged $214.98 for incurring tolls and activating the transmitter device, taken immediately and automatically from our credit card, when in the letter that was sent to us by Dollar, the list of locations where the transmitter supposedly was activated did not fit our route and was in no way activated by our car.

The evnts: A family of 4 arrived in JFK by plane from overseas for a 10 days vacation in New England. When we came to pick up our car, the Dollar rep. explained to us that we would need the PlatePass for tolls. As I had rented a car in Boston airport a few months earlier from another company, and was charged $25 for 2 weeks, I was prepared to pay that sum and be done with it (knowing that the tolls would be much less, but just to have quiet and not having to deal with it). Then the lady at Dollar explained that rental would cost $25 per day (!). I was not prepared to pay such an outraging sum and declined. The lady was almost threatening us, explaining that if we do not take the PlatePass, and also if we pay all the tolls at the manned cashiers, there are unmanned tolls and if the pass would be activated, then we would be fined and would have to pay $215. We politely declined and paid all of the tolls at the cashier boots.

Sure enough 6 weeks later we received a letter from Dollar to our overseas home, saying that, since the PlatePass was activated, we will be charged $214.98, if we do not take any action until the Due Date. The letter was undated and the Due Date had passed a month ago. We had already been charged.

On the back of the letter was the list of Toll details and Toll locations. When we took a closer look, we couldn't identify any of those locations and when we checked the locations on the internet they were not even near the places where we have been. The only phone number that appeared on the letter was an automated answering service for payment. I started to check on the internet, and soon enough I found tons of complaints and warnings of the Dollar Toll Scam. I also found a telephone number which I called and spoke to a Dollar representative. I gave her the Notice Number and explained that the list of locations that were detailed in the back of the letter and where we supposedly drove were not at all where we have been etc. The Dollar rep. was very fast in her almost automated answer. "We are aware of the situation. Your PlatePass was defective, your money is waiting here for you, we just did not know where to allocate it". I was stunned. I told her that they sure enough knew how to take the money from the credit card so why do they not just return it. She said that now that I called, she had an email and could give us the money back.

Within an hour I received an email in these words: "Thank you for contacting the Dollar Toll and Violation Processing Service Center. After concluding our research, we have found that you are not responsible for the balance of $214.98. Please allow up to 5 business days for the adjustment to process. We are committed to providing the highest level of customer service. For additional information, you may contact us by email, phone, or visit our website, dollarrentalfine.com. You will need your Rental Agreement number and last name to access the information online. Thank you for choosing Dollar." We are noew awaiting to see that we really receive the reimbursement.

It is clear that Dollar took the money illegally from our credit card and that other people who have no strength, energy and time, and who do not get into details, just leave it at that and pay, and this is what Dollar is living off. The sales rep. at JFK knew beforehand that this is going to happen and therefore threatened us to take the PlatePass, because that is a sure and "legal" sale. I find it shocking that an international gozillian public company could commit these kinds of scams and frauds. Dollar Thrifty Automotive Group (DTAG) (formerly NYSE: DTG) is a holdingcompany for Thrifty Car Rental and Dollar Rent-A-Car. Formed in 1990 by Chrysler, the company began operating independently in 1997. In November 2012, it was acquired by Hertz Global Holdings in a $2.3 billion deal.

So, BEWARE. I will never ever take a Dollar rent a car again. If there is another place where it would be recommended to file an official complaint against Dollar rent a car, please advise because that was more than a scam, that was fraud and theft.