Report: #811224

Complaint Review: Dollar Rent A Car

  • Submitted: Mon, December 19, 2011
  • Updated: Mon, December 19, 2011
  • Reported By: carlcv — metairie Louisiana United States of America
  • Dollar Rent A Car
    DTG Ops, Lockbox 2190
    Tulsa, Oklahoma
    United States of America

Dollar Rent A Car Corporate America continues to abuse consumers Tulsa, Oklahoma

Show customers why they should trust your business over your competitors...

RE: Rental agreement # ZK074668-6
Additional charges $950.00 !!!
Dear Dawn,
As per our conversation yesterday I am writing this explanation of the events that have led me to contacting you.
On or about the last week of May I rented a vehicle at the Dollar facility near the New Orleans Int. airport. On May 19th, I stepped out of my house around lunch to find out  that the car was missing. Then I noticed the keys missing from the key hooks in the house. We had a guest staying in our house for a few days and so I tried calling him to no avail. Later that afternoon he showed up at the house in a taxi and when I confronted him about taking the car and asked where it was, he became belligerent.  So approximately at 5pm I called the police. He was noticeably drunk and incoherent. He admitted to taking the car and could not remember where he left it, but he did say he went to Harrahs casino downtown. Officer Noris of the Jefferson PD made the arrest (complaint E-19871-11).  After they both left, I called Dollar and reported the incident. I also drove to the New Orleans city impound to look for the car, but it had not been towed. Next day I called Dollar again and was told that the car was not reported stolen. I then called JPD and spoke to officer Noris who told me that I had to report the car stolen at the New Orleans PD because that is where we thought it was left. I thought this to be odd, but did I drove downtown to the NOPD office and spoke to the officer on duty. He told me officer Noris was wrong. The car was taken from my house and the person responsible was arrested both in Jefferson PD jurisdiction. I called JPD and talked to sergeant West and explain was I was told. He agreed that it was JPD jurisdiction, but said that car would not be placed on stolen list for the charge was unauthorized use of a vehicle. I tried to explain that the car is missing and was taken so it was STOLEN. I called Dollar and was given the number to a Dollar Detective Alexander. He told me that JPD was wrong and that he would try to call an officer to correct this. I then called the ranking officer at the 4th District Officer Kaho, who proceeded to correct the problem and file a complaint against officer Noris on the 21st.
Starting on the 20th everyday three times a day I called all 25 city of NO towing companies along with the city impound lot and in the evenings I drove all around the public lots and streets near the casino to see if I could find the car. I had also called the Harrahs casino valet department and asked them if they had the car. On the day I found the car I decided to try to call the Harrahs casino valet again and this time a very nice lady took the time to actually look for the car while I waited on the phone. About 30 min later, she came back on line and told me that the car had been there the entire time. I immediately called Sherrie at Dollar and told her that the car was at Harrahs. I told her I would pick up the car. She told me that I could not pick it up because it had been reported stolen and if I got stopped by the police I would go to jail even if the contract was in my name for Dollar owned the car. She said not to worry, Dollar would call the police so they could meet at Harrahs, verify ownership and then Dollar could take the car back to the lot. I was never told that I would be charged for towing, impound fees etc. had I been told this, I would have called the police chief myself, and asked to meet them at the car so I could take it back. Im sure that after they had messed up the entire case and put me through the trouble they did, they would have complied to help me out. At any rate I would taken the car back myself no matter what. I would have also had a chance to see if the car had any damage or if the GPS had been stolen prior to the car being released from Harrahs and under their valet responsibility. I never afforded a chance to very that the GPS was missing and to hold Harrahs accountable for this.
After a few days I spoke to Sherrie Lowery at Dollar again and we went over the bill. After all I have been through, she gave me a break as outline in the final settlement bill enclosed. I gave her a credit card and she charged a total of $350.00 leaving $0 balance.  
Much to my surprise a couple of weeks later I get a call from JNR collections demanding a payment of $937.32 with no backup documentation. I called and spoke to Sherrie at Dollar and she did not know anything about this. I forwarded the copy of the paid in full receipt from Dollar to JNR and they told me that it did not matter and that corporate adjusted the bill. I then asked them to at least have the courtesy of forwarding an itemized copy of the presumed charges. It took JNR a few months to do this, meanwhile the harassing letters and threatening phone calls continued. Finally on Aug 26 I received a copy of the new charges. Needless to say, I was appalled. The charges were exactly those that Sherrie and I had discussed and that she had adjusted in the final invoice. One of the charges was a rental fee for a GPS along with a replacement fee for the same. This is not only ludicrous, but also reprehensible.  I also find the cost of the NUVI replacement at $450 very questionable for I own two NUVI GPS and that unit does not even cost that at retail prices which I am sure Dollar does not pay to Garmin. This is morally and ethically wrong. Since I am not an attorney I cannot question the legality, but I suspect that this practice of gouging may also be illegal.
Since the beginning of October, I have been trying to reach Sherrie and others at Dollar to try and resolve this issue. Meanwhile according to JNR I have been placed on a national do not rent list by Dollar and they have been reporting this collection to all the credit agencies affecting my rating. I even spoke to Dollars corporate attorney, Mr. William Walker, who told me that this was in the hands of corporate offices and there was nothing he could do. He then told me he would have corporate call me and gave me their number. Another month went by, and I never heard from corporate. I finally tried to call and was able to speak to Dawn. She asked me to write this letter and forward to her.

In closing, I hope and trust that Dollar will reconsider its position, honor the settlement agreement I hold with $0 balance, remove me from any do not rent list, and clear my credit with all reporting agencies in order to restore the damaged caused by this incident. Dollar should also consider the ordeal I have endured and the efforts I have made to rectify this situation. 
Please advice at your earliest.
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