On wendsday Dec. 7, 2011 at about 7:30 pm I returned to the Dollar Tree store in the Mar Lee shopping center where I had spent a lot of money over the year to return defective merchandise, namely two packages of dead batteries, defective flashlights to a short dark complexioned , young female manager who had seen me as a customer many times before. I told her that the products were defective and wanted my money back or other merchandise. She was not friendly at all, but said to go pick out what I wanted.
I went and picked out several food items I needed and returned to the manager, at the cash register. She then informed me that it had to be non-food items. I was shocked and amazed at this. She then proceeded to repeat that she had told me that the exchange could only be non-food items, etc., etc. , "it was company policy, etc., etc." She said that she was not going to be fired for making an exception for me, etc. I told her that that policy was ridiculous, and it was against the law to sell defective merchandise. I told her this several times and that I was going to report her to the Denver, District Attorney consumer fraud office as soon as possible. she just gave me my items back and said to go ahead, etc.
She did not say "I am sorry", or any apology whatsoever. Absolutely no fear of losing a good customer. What kind of company is this with no ethics about selling defective merchandise. I think all the packages of batteries at the store were dead or very weak, and non working defective flashlights.
Now this is why this calls for a boycott and a class action lawsuit against Dollar Tree in working class and minority neigborhoods everywhere.. The upper management fully knows that these areas are filled with non-complaining and disenfranchised immigrants, many of whom are illegals from many countries---not just mexico!! This equals pure economic fraud and collective discriminataion!
Something must be done against this unethical economic practice by Dollar Tree Stores!