Report: #1339696

Complaint Review: DOLLAR TREE

  • Submitted: Thu, November 24, 2016
  • Updated: Thu, November 24, 2016
  • Reported By: Fred96002001 — plymouth North Carolina USA
  • DOLLAR TREE

    Nationwide
    USA

Show customers why they should trust your business over your competitors...

Don't give them any more money they REFUSED ME SERVICE cancled my food order then refunded my money. put a hold on my money for a week. my order # EC3022129 on 10/04/2016 my order was food.  left me with no money to buy food because i spent all my money on this food order. going to attach email copys as valid proof. they have so much of money they even turn away customers. they turn away a hungery customer. there is no excuse for it. my bbb.org complaint was placed in the trash.  the fact still remains they have plenty of money and should not advertise a product they cant get to sell.  

 

 

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This report was posted on Ripoff Report on 11/24/2016 08:02 AM and is a permanent record located here: http://www.ripoffreport.com/reports/dollar-tree/nationwide/dollar-tree-refuse-me-service-and-cancel-food-order-nationwide-1339696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#1 Consumer Comment

Wrong

AUTHOR: Stacey - (USA)

They only charged you for the items that were shipped.  The other items were NOT in stock according to their email which you posted yourself!!!!!! Stop playing the victim and grow up.

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#2 Author of original report

my refund still took a week.

AUTHOR: - ()

my card was still carged and i did not get a refund for a week after the fact. 

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#3 General Comment

Wow---

AUTHOR: Striderq - (USA)

You're reading a lot into the e-mail that's not there. The warehouse is temporarily out of two items you ordered. Per good business practices they cancelled that part of your order and told you that you wouldn't be charged for it. They did NOT refuse service. And they did not take a week to refund your money. When you placed the order, an authorization or hold was placed by your bank for the amount. Holds usually last 3 business days. If the money is requested before then the amount posts from your account. If it is not requested the hold expires letting the amount go back to your available balance. If the hold is lasting a week, you need to talk to your bank, not to Dollar Tree that has nothing to do with it.

Again, you ordered something they didn't have in stock, they told you and told you that you wouldn't be charged. Sounds like they've practiced good business and customer service. And, no, I do not work for them.

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