Report: #1055900

Complaint Review: DOLPHIN CARPET AND TILE

  • Submitted: Mon, June 03, 2013
  • Updated: Mon, June 03, 2013
  • Reported By: anonymous — doral Florida
  • DOLPHIN CARPET AND TILE

    SOUTH MIAMI , Florida
    USA

DOLPHIN CARPET AND TILE LAMINATE LIE South Miami Florida

*REBUTTAL Owner of company: Maintenance Issue

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I HAVE CONTACTED DOPLHIN CARPET & TILE SEVERAL TIMES ABOUT MY FLOORS WHICH WERE PURCHASED LESS THEN NINE MONTHS AGO.  I HAVE BEEN GIVEN THE RUN AROUND AND TOLD IT IS THE WAY I CLEAN THEM. THAT IS NOT THE CASE AND I HAVE A FEELING AS A COMPANY THEY NEW THAT.   MY FLOORS ARE HORRIBLE AND I CAME TO FIND OUT THAT THESE FLOORS ARE FROM CHINA AND THERE IS NO WAY TO HAVE THE WARRANTY HONORED.  THE EMPLOYEES ARE RUDE.

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This report was posted on Ripoff Report on 06/03/2013 08:04 AM and is a permanent record located here: http://www.ripoffreport.com/reports/dolphin-carpet-and-tile/south-miami-florida-33156/dolphin-carpet-and-tile-laminate-lie-south-miami-florida-1055900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Maintenance Issue

AUTHOR: Dolphin Carpet - ()

Dolphin Carpet & Tile has been serving South Florida for nearly forty years.  We pride ourselves on providing quality flooring at the best prices.

What Mrs. Corradino-Suarez fails to mention is that she purchased this material from us and had her own installers install the flooring.

She also fails to mention that we inspected her flooring even though we did not install it and it was clearly observed that through whatever maintenance procedures she was using the flooring had developed a film or residue buildup.  The scratches and chips she pointed out were all caused after the flooring was installed.

We have installed roughly 80,000 square feet of this same exact product and have had zero manufacturing claims.  She has not presented anything other than an opinion redirecting the issues caused by her maintenance procedures to Dolphin Carpet.

We stand by ALL of our flooring materials 100% when they are legitimate manufacturing or installation issues.  This case has nothing to do with any defects and 100% of the issues were caused by Mrs. Corradino-Suarez’s maintenance procedures.

Prior to her threats and the posting of this report, we had offered to have Senior Management visit her home again to double check and investigate her concerns of “excessive wear and tear”.  She REFUSED and chose to begin her campaign of posting libelous remarks about Dolphin Carpet &Tile.

We process nearly 12,000 flooring transactions per year. We will do everything possible to satisfy any concerns that our customers have. This appears that no matter what is done and explained, we are not able to do so.

- Dolphin Carpet

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