I am an Interior Decorator and do a lot of "staging" for homes going to sale, and the internet has been a valuable and convenient resource to get items I need for my design business.
Most companies have FREE shipping or nominal costs that usually work out to be what I would pay in gas, driving around town for the same items!
I ordered bedding from Domestications.com for 3 bedrooms for a home I was staging. The items were "available" and in fact shipped out 2 days later. I needed them in the 7-10 business days, but did not recieve them for over THREE WEEKS. Turns out the postal rate that this company uses, gets your items to the main post office or weigh station in your state, and the items SIT there until something else arrives that is "going your way" or needs delivery in your area, or THREE weeks whichever comes first!
I had to make other arrangements for the home staging, so when the items arrived, I had to immediately return them.
NOW for the good part. Domestications wants the items returned in the same oversized boxes they were sent in through the post office. This came to a whopping $65.00 for 2 boxes, PLUS what I had already spent on shipping when I ordered the items. This is LUCICROUS.
I have had no response from Domestications customer service regarding this situation, but if consumers were armed with this information from the get go, no one would order anything from this company if there was the slightest chance they wouldn't love it, and might need to return it.
I feel they hold you hostage to their outrageous shipping costs, and I would have been better off KEEPING the items I didn't want or need, than returning them for 1/2 the cost of the items to begin with!
san diego, California