Dominion Process Servers Very unprofessional, disrespectful and negligent in customer service and delivering services. Etobicoke Ontario

 I have been dealing with Dominion Process Servers since last week Monday (August 24th). I wanted to have a document served on my behalf and was told the process takes maximum one week and would cost me roughly $70. It's been over a week now and the document has not been served. I called Andrew and he was so unwelcoming and disrespectful with his tone and entire demeanour. I asked him how is it that the process is taking longer than a week, he asked me for the name so he could look up the file, after being on hold for 10minutes, he comes back to the line to tell me he's not seeing the name on file. How much more unprofessional can he get? Then he says, he will call the process server to see what the hold up is, so he'll call me back within 30mins. two hours elapsed, no call. So I took the initiative again and called back to ask what's the status, he says he hasn't heard from him and he will call me when he does. Being fed up, I asked him for a refund because he is in fact in breach of our contract to have the paper delivered/served within a week for the amount I paid. He was rude with his response saying I have no choice and I can do whatever I want to do but there are no refund options available. Basically, they expect you to sit and wait until they fulfil their obligation regardless of how important this is and however long it will take them to do the job. Andrew is extremely unprofessional and needs to either be on the back page and have his representatives speak on his behalf or some option but him being the main receptionist isn't a good cover for the company because he is very condescending in his tone and his choice of words. I would never dream or think to recommend the company to anyone, sad to say.